Jennifer Dryer Email & Phone Number

Overland Park, Kansas, United States

Overland Park, Ks

Certified Lingerie Fitter stylist supports our retail teams by bringing clients into the store, taking our product to them, and bringing the brand to life with your personal connections.by Drive in-store traffic by bringing your clientele to shop. Hit minimum volume goals.Must have an existing client network that can be tapped to drive in-store business, and Ability to meet annual metrics.Reliable communicator who maintains positive rapport with our in-store teams.

Overland Park, Kansas, United States

Serves as a Unique Role Model to Ensure a Positive and Highly Satisfactory customer experience by engaging and interacting with all customers. Takes an active role in training and mentoring Associates on personalizing the customer experience while heavily promoting credit and loyalty programs. Oversees day to day operations including managing employees, shift scheduling, supports escalated issues, and responds to POS coverage, processing cash register transactions, cash handling and cassists in register reconciliation. Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store. Ensures adherence to all labor laws, policies, and procedures. Supports and participates in store shrink reduction goals and programs, Promotes safety awareness and supports maintenance of a risk-free environment.

Lawrence, Kansas, United States

Responded to all activities of restoration and reconstruction work related primarily to Exterior Storm Damage, but also included fire damage, water damage, mold or other related unexpected catastrophes. Supported the Mitigation and Contents Team as the need arises. Participated in Emergency Mitigation Services as All Hands On Deck scenario arises under a 24/7/365 on-call rotation. Maintained constant communication with property owner and supervised project conditions: (i.e.: workmanship, homeowner relationships, safety, cleanliness, and trades people conduct). Professionally handled any and all complaints.Provided damage photo sheets and jobsite sketches, created estimate of work through estimating software Xactimate and comes to an approved scope of repairs with insurance adjusters and/or homeowners. Signed contract and secures agreed price(typically within 24 hours of inspection). Worked with adjusters to come to a settlement amount that is fair for all parties involved. Confirmed Budgets and Work Invoices. Administered work orders or scheduled employee assignments. Secured necessary permits. Maintained documentation on personal inspections and project flow through main operating system RMS. Monitored Xact Analysis (XA) for new loss assignments, loss alerts and notes to meet compliance timelines based on adherence to Service Level Agreements. Achieves a closing ratio of seventy-five (75%). Ensured compliances with safety standards and regulations. Oversaw and drive all activities related to Accounts Receivable on assigned jobs. Manages final walk, scope completion, and signed COC at completion of all assigned projects. Delivered job file for closing.Supports Trades Team recruiting, productivity, performance, retention, and development. Professionally represents overall brand marketing by building relationships with adjusters, agents, property managers, and other direct referral sources.

Lenexa, Kansas, United States

Served as Manager on Duty (MOD) to Acknowledge customers, help locate products and provide creative solutions. Held team accountable for store conditions and results. Led the Omni channel processes including Ship from Store orders as a Mini Distribution Center as well as BOPIS, Buy Online, Pick Up in Store or Curbside. Ensured all front end policies and SOP's were followed while managing a team of 29 to achieve their roles. Interacted with others in an accepting and respectful manner; remained positive and respectful, even in difficult situations; promoted commitment to the organization’s vision and values; projected a positive image and served as a role model for others. Trained, observed and coached customer experience team (sales floor and cashier) to achieve results, participate in the performance management process; support Talent Development of team; utilized the leadership competencies for continued self-development. Planned and led the execution of the class and in-store events in accordance with Company program.Assisted Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; Managed and executed shrink and safety programs. Participated in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget. Managed and executed the shrink and safety programs. Cross trained in Custom Framing selling and production as well as Fabric selling and production.

Olathe, Kansas, United States

Custom Kitchen, Closet, and Bath Designer including Cabinet Selection, Layout, Color Selection, and Functionality. Custom Countertop Design including Material and Color Selection, Sink, Backsplash, and Appliance Selection.Extensive project management experience partnering with contractors to develop and identify design issues and project cost savings.

Lenexa, Ks, United States

Provided Underwriting support in an Inbound Call Center environment. Tele-Interviewer conducted scripted medical and lifestyle underwriting interviews. Received telephone calls, accurately documented information within computer generated order as necessary, recording call results for Underwriting review. Solid grasp of medical terminology. Demonstrated advanced critical thinking and active listening techniques to demand focus and clarity in order to effectively facilitate the interview. Exceeded service level requirements, maintained and protected confidentiality of all company and client information while complying with all applicable federal, state, and local regulation. Life and Variable Annuities KS License #6102388. FL License #W512956.

Overland Park, Kansas, United States

Took orders and received payments from guests in exchange for food and beverage. Maintained dining room and restrooms cleanliness.

Lenexa, Kansas

Responsible for selling Store merchandise to Guests while maintaining the company's standard in customer service. Demonstrated merchandising, stocking and product knowledge, general upkeep of the store. Operated the store POS to ring up sales.

Lenexa, Ks

Assisted the Store Manager in coordinating Store activities in order to achieve Store sales plan and profit. Provided leadership and support to the Store Associates in order to ensure that all aspects of Guest service are being provided. Effectively merchandised, signed and prices Store in accordance with Company guidelines. Trained and mentored Sales Associates using Company programs in order to achieve Company standards. Participated in motivating, counseling and coaching. Managed loss prevention techniques in order to reduce shrinkage. Assisted Store Manager in completing all sales, personnel and inventory paperwork. Served as back up to the Store Manager in the absence of the Store Manager.

Kansas City, Missouri

Full cycle sales support included prospecting using Dodge Report Analytics,as well as Account Management via SalesForce. Assisted walk-in customers as well as phone rentals and sales. Managed Marketing Materials and advertising strategies. Managed product stock, inventory locations and freight brokerage Handled delivery and warranty claims. Also coordinated titles and license processing for Financial Reporting. Many Special Projects as designated by Management. Balance of strategic and tactical skills with proven ability to work seamlessly with cross-functional teammates to achieve success on behalf of the customers.

Overland Park, Kansas

Senior Customer Service Representative in the MIG National Service Center located in Overland Park, KS. Provided commercial insurance support for 20 offices and 6 domestic insurance companies representing both admitted and non-admitted solutions in all 50 states. Field calls on que from policyholders, agents, brokers, program managers, underwriters, claimants, medical providers, plaintiff and defense firms, carriers, and financial institutions. Responded to inquiries regarding billing, premium audit, claims and policy questions. My industry knowledge, resources and integrity combine to offered all callers a high level of response to exceed expectations. My work has been commended with Corporate recognition for my attitude of dedications and tenacious actions going "above and beyond" to successfully resolve customer service issues even when resolution is improbable.

11880 College Blvd., Ste. 500, Overland Park, Ks 66210-2035

Investigated worker's compensation claims for coverage and compensability. The position involved direct contact with injured workers, physicians, nurse case managers and internal personnel to manage Workers Compensation Benefits, coordination and strategy from date of injury through MMI. Responsible for the development, coordination, documentation and follow through of a RTW plan while continuing to move claims forward with minimal to no delays, to assist in mitigating the overall costs of the claim. Analyzed necessity of care, medical work status and progression according to ODG guidelines and directed medical treatment based on ODG guidelines and desired outcomes. Managed medical bill review adjudication. Settlement or denial of claims with moderate to complex severity.

Overland Park, Ks

Managed revenue integrity process to ensure services were routed for accurate and timely billing submission. Work through billing discrepancies. Monitored outstanding Accounts Receivables balances while identifying problem trends in network payor payment practices. Took appropriate actions to ensure payment for medical claims including appealing denials regarding misquoted benefits and non-covered services while applying applicable benefit provisions as well as out of network issues.Reconciliation of claim payments and refund demands with Accounts Receivables.

Overland Park, Kansas

Responsible for auditing medical bills to ensure recommendations adhered to Workers Compensation state fee schedules, customer guidelines and PPO discounts. Tabulated data to create insightful, comprehensive reports regarding patient utilizations, AR cycle analysis, payor trend evaluations, as well as cash flow forecasting aiding in strategic business decision making. Compiled results to identify trends and patterns in a monthly report for client reporting to monitor utilization, savings and ROI. Collaborated to foster current client relationships and identify cross selling opportunities. Provided client support during product implementation and served as the point of contact for problem resolution. Furthermore, I served as the marketing coordinator managing fulfillment of collateral, trade give a ways, event logistics and execution.

Executive Sales Support in Managed Care Health Benefits including medical, prescription formularies, dental, vision, LTD, LTC, health (HMO, PPO, HRA, HSA plans) and dependant FSA. Partnered with the local Account Managers, Underwriting Associates and Policy Implementation Staff to ensure the accuracy and timeliness of quotations, proposals and new sold case details. Print coordination/fulfillment and inventory management, including supervision over clerical staff providing support to the field sales ensuring promotional material distribution to clients and members.Database management with regards to quoting, sales, renewals, and terminations. Reporting weekly new business sales and renewal opportunities, monthly financial sales reports, and current case listings. Asset Management Business Site Liaison.Broker relationship development and Marketing Events Manager orchestrating dinners, parties, receptions, corporate meetings, workshops/seminars, and sporting events for groups.

Kansas City, Missouri Area

Prepared and authorized over 4,000 accounts for collections while in my position, and increased the number of lawsuits (valued at $25k or greater) filed by an associated legal firm by 30%. Monies recovered within my first twelve months of service exceeded 1.7 million dollars. Served as the Health System's Personal Expert Witness with testimony admitted in 43 area Municipal Courts of Law. Attended court hearings and trials for collection cases, workers compensation evidentiary hearings, settlement mediation, bankruptcy & estate proceedings. competent in testifying as to the reasonableness of hospital charges. Commended for my tenacity in obtaining necessary documentation as evidence, my knowledge of hospital procedure for determining prices and how we compared to the geographical and national markets, and finally my abilities to competently defend the hospital’s position on cross-examination. Performed medical billing reviews on medical and pharmaceutical services provided from more than 56 local facilities in relationship to workers compensation claims. Supervised a team of 23 Reimbursement Specialists. Served on the Health System Charge Management Committee to evaluate DRG/CPT/ICD9/HCPCS coding conventions and how they related to clinical areas as well as to Patient Business Services.

Responsible for investigating insurance claims to determine coverage, facts, damages, and recovery possibilities. Set accurate reserves and prorated limits. Provided exceptional customer service and effectively handled customer complaints while also maintaining a field case load in excess of 150 bodily injury files in a responsible and confidential manner. Performed activities involving litigation, such as preparing and conducting discovery, analyzing and preparing defense strategy, and conducted settlement conferences. Served as a resource to other members of the Claims staff concerning significant trends in litigation or insurance coverage issues. Successful evaluation and claim closure reducing average indemnity and expense pay-outs and positively impacting the corporate loss ratio. Held $10K Resolution authority evaluate, negotiate, settle, deny, defend or recover, based on the facts and coverage that applied.

Bachelor Of Science, Public Administration

Activities and Societies: College Republicans Board Member, Dancing Blues Jazz Squad, Chamber Chorale

Musical Theatre

High School