Workforce Planning Leader
Current
Apr 2024 - Present
AeroLeads people directory · profile
Deepak Singh Email & Phone Number
Strategic Planning Leader| Data-driven service delivery.
at
Wix
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Strategic Planning Leader| Data-driven service delivery.
Location
Dublin, County Dublin, Ireland
Company size
Who is Deepak Singh? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Deepak Singh is listed as Strategic Planning Leader| Data-driven service delivery. at Wix, a company with 4408 employees, based in Dublin, County Dublin, Ireland. AeroLeads shows a matched LinkedIn profile for Deepak Singh.
Deepak Singh previously worked as Workforce Planning Leader at Wix and Service Delivery Lead at Abtran. Deepak Singh holds Bachelor’S Degree, Business/Commerce, General from Delhi University.
Company email context
Email format at Wix
This section adds company-level context without repeating Deepak Singh's masked contact details.
Wix
Review company-level records connected to Deepak Singh before choosing the right outreach path.
Profile bio
About Deepak Singh
WFM lead at Wix.com, steering its delivery and operations towards continuous improvement and best-in-class customer experience while collaborating with product teams to reimagine and enhance offerings. With over 18 years of experience in various domains, I have developed strong competencies in vendor/partner management, strategic consulting, business transformation, commercial management, customer relations, workforce planning, and operations management, and certified in Six Sigma, Scrum, and project management and has led large cross-functional and cross-regional programs, as well as high-performing functional delivery organizations.Previously with Amazon, I led a team of Workforce Planning Program Managers and had end-to-end responsibility for global Planning and Real-Time Management for Audible and Amazon’s services. I was accountable for the relationship, service, contract, and performance management of external service providers, and I liaised with Amazon leadership to align the global outsourcing network strategy.My objective has always been to improve customer satisfaction, deliver value-added outcomes, and bring best practices with a focus on reimagining products. I am passionate about providing customer-obsessed and data-driven solutions that create a positive impact and value for the business and its customers.Let me know if you’d like further refinements!
Current workplace
Deepak Singh's current company
Company context helps verify the profile and gives searchers a useful next step.
7 roles
Deepak Singh work experience
A career timeline built from the work history available for this profile.
Service Delivery Lead
Jan 2023 - Oct 2023
Vertical Leader, Worldwide Capacity Planning
- ⦁ Lead Amazon's Worldwide capacity planning (WWCP) function, entrusted with delivering customer-obsessed service.⦁ Set business objectives to deliver the best system/process, product/feature with the most efficient use.
- Lead Global Outsourcing Network Strategy, liaise with Amazon and Audible CS leadership to drive projects & performance improvement initiatives.⦁ Financial governance, performance management, escalation management.
Sep 2020 - Jul 2022
Senior Manager, Lead Solution Architect And Proposals
⦁ Practice leader for Customer Acquisition service line, managing engagement with analysts and digital partners. ⦁ Provide proper end-to-end solutions for Hi-Tech & banking service lines starting from hunting for business, leading value proposition based solutions, deliver risk-free first-time right transition till steady-state delivery.⦁ Work closely with.
Jun 2014 - Aug 2020
Global Capacity Planning, Practice And Bids Leader
⦁ Architect for Process Diagnostics Framework, using Lean and automation strategies to identify efficiency and effectiveness opportunities.⦁ End-to-end Workforce Management covering, Forecasting, Capacity Planning, Scheduling and Real- time management using class-leading predictive mitigation methodologies. Verint, NICE IEX, Avaya CMS, Aspect, etc.⦁.
Jun 2014 - Aug 2017
Manager Workforce Management
⦁ Audit and Standardise Capacity sizing, planning and workforce operations for high-tech, banking and insurance operations.⦁ Planning and Managing 4000+ workforce across the US, India, and PHP processes.⦁ Calibrate with Genpact clients on their business requirements and devise long, medium and short-term strategies to sustain delivery. ⦁ Lobbying with.
Dec 2010 - Jun 2014
Operations Manager
⦁ Managing an Inbound Contact Center for an Australian Credit card company⦁ Ensuring all SLAs for the process are met month on month.⦁ Managing the Resource planning for the entire centre⦁ Grooming/Mentoring the Managers working with me for the next level.⦁ Run a Zero Surprise operations.⦁ Co-coordinating with Support functions to ensure Smooth Operations.
Oct 2004 - Dec 2009
Team & coworkers
Colleagues at Wix
Other employees you can reach at wix.com. View company contacts for 4408 employees →
MG
Matan George
Colleague at Wix
Jerusalem District, Israel, Israel
View →
NL
Noa Lazar
Colleague at Wix
Contact Info, United States
View →
OI
Oleksii Ihnatiuk
Colleague at Wix
Ukraine, Ukraine
View →
LA
Lidor Aviman
Colleague at Wix
Israel, Israel
View →
LG
Lee Griever
Colleague at Wix
Tel Aviv District, Israel, Israel
View →
SZ
Shira Zaifer
Colleague at Wix
Center District, Israel, Israel
View →
RM
Rotem Mutzary
Colleague at Wix
Tel Aviv District, Israel, Israel
View →
AB
Ana Bresciani
Colleague at Wix
Dublin, County Dublin, Ireland, Ireland
View →
AG
Alex Garcia
Colleague at Wix
United States, United States
View →
YZ
Yuliya Zakharova
Colleague at Wix
Ukraine, Ukraine
View →
Matan George
Colleague at Wix
Jerusalem District, Israel, Israel
View →
NL
Noa Lazar
Colleague at Wix
Contact Info, United States
View →
OI
Oleksii Ihnatiuk
Colleague at Wix
Ukraine, Ukraine
View →
LA
Lidor Aviman
Colleague at Wix
Israel, Israel
View →
LG
Lee Griever
Colleague at Wix
Tel Aviv District, Israel, Israel
View →
SZ
Shira Zaifer
Colleague at Wix
Center District, Israel, Israel
View →
RM
Rotem Mutzary
Colleague at Wix
Tel Aviv District, Israel, Israel
View →
AB
Ana Bresciani
Colleague at Wix
Dublin, County Dublin, Ireland, Ireland
View →
AG
Alex Garcia
Colleague at Wix
United States, United States
View →
YZ
Yuliya Zakharova
Colleague at Wix
Ukraine, Ukraine
View →
2 education records
Deepak Singh education
Bachelor’S Degree, Business/Commerce, General
High School, Business/Commerce, General
Bbps
FAQ
Frequently asked questions about Deepak Singh
Quick answers generated from the profile data available on this page.
What company does Deepak Singh work for?
Deepak Singh works for Wix.
What is Deepak Singh's role at Wix?
Deepak Singh is listed as Strategic Planning Leader| Data-driven service delivery. at Wix.
Where is Deepak Singh based?
Deepak Singh is based in Dublin, County Dublin, Ireland while working with Wix.
What companies has Deepak Singh worked for?
Deepak Singh has worked for Wix, Abtran, Amazon, and Genpact.
Who are Deepak Singh's colleagues at Wix?
Deepak Singh's colleagues at Wix include Matan George, Noa Lazar, Oleksii Ihnatiuk, Lidor Aviman, and Lee Griever.
How can I contact Deepak Singh?
You can use AeroLeads to view verified contact signals for Deepak Singh at Wix, including work email, phone, and LinkedIn data when available.
What schools did Deepak Singh attend?
Deepak Singh holds Bachelor’S Degree, Business/Commerce, General from Delhi University.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Deepak Singh you were looking for.
View similar profiles
