Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Trained staff on how to improve customer interactions. Took special orders in person and over the phone to generate additional revenue. Recommended, selected and helped locate merchandise based on customer needs and desires.

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Cross-trained and provided back-up for other customer service representatives when needed. Prepared and sold broad range of customized merchandise to individuals and commercial accounts.