Dani Sayyah Email & Phone Number

Windsor, On, Ca

Windsor, Ontario

In my role, I adeptly prioritize and address IT service incidents within the Ticketing system (ServiceNow), ensuring effective responses to the diverse needs of clients spanning various industries. Providing a high level of onsite service, I specialize in resolving technical problems to achieve exceptional customer satisfaction, with a commitment to achieving a minimum 95% resolution of reported incidents within SLA parameters. As part of my daily responsibilities, I manage and organize workflow to accommodate the dynamic demands of high-demand outsourcing services providers. My meticulous approach includes maintaining comprehensive records and documentation of work performed, coupled with timely communication with supervisors regarding service status and potential issues. I establish an informal line of communication to enhance client satisfaction and deliver end-user education on local issues. My expertise encompasses addressing a range of issues, from local PC break/fix and parts replacement to reimaging, troubleshooting, network/system management, and installations/moves/changes for laptops and related software. Additionally, I have acquired proficiency in the basic maintenance of printers, fax machines, and copiers, following company protocols, and am responsible for repairing, installing, and maintaining respected equipment. I have closely worked with various laptop models, including Lenovo ThinkPad T490 and X380 Yoga, as well as printers such as Lexmark E460, MS510, and Ricoh printers like Ricoh 3510, 3610, 3710, and P501. Keeping abreast of new technologies and cost-effective vendor offerings, I strive to optimize client satisfaction.