Mark Thompson Email & Phone Number

Toronto, On, Ca

Brampton, On, Ca

Toronto, Canada Area

Responsible for developing analytics to improve company profitability including the creation of specific pricing models associated with new business opportunities..Key Achievements:- Developed tools leveraging Google Maps API capabilities to automate the generation of optimized field service support plans to improve cost efficiency.- Led a project to identify opportunities to improve cost efficiency of field service operations by 10%.- Developed cost analyses in support of major RFx responses utilizing ServiceNow data.- Developed Activity Based Costing models to understand profitability by client.

Toronto, Canada Area

Responsible for tools and processes supporting the cost allocation of people-related information technology costs.Key Achievements:- Developed specifications for cost allocation of over $500 million in annual people-related information technology costs and led implementation of associated budget, forecast and actuals processes.- Played a key role in transitioning organization from multiple legacy time-tracking systems to a common platform based on CA-PPM, developing associated Service Catalogue and implementing in the new system.

Toronto, Canada Area

Provided development/implementation services to clients in a wide range of Technology Business Management related initiatives. Organizations served included: CIBC TD BankSun Life FinancialUniversity Health Network (UHN)iSTARKShoppers Drug MartCity of KingstonPwC BPO Solutions 2000Next PathwayBell CanadaKey Achievements for these organizations include: - Developed strategy and business cases for the consolidation focused Optimization I & II projects at CIBC leading to $70 million in annual operating savings. (CIBC)- Led the analysis and review of strategic options with respect to CIBC’s outsourcing relationship with HP, ranging from full outsourcing to full insourcing leading to savings exceeding $30 million per year via a hybrid solution that simplified the IT Infrastructure. (CIBC)- Developed IT Service Catalogues and associated Activity Based Cost models (CIBC, UHN, Sun Life, City of Kingston, Shoppers Drug Mart).- Served as a core team member in a project to revamp the system and process for the allocation of $2.5+ billion in annual internal shared services costs, rescuing the project by taking over the development of standard reporting capabilities for both P&L and transfer pricing requirements. (CIBC)- Analyzed new contract options for PC hardware maintenance involving the replacement vs. repair of equipment leading to annual savings of $1.5+ million. (CIBC)- Oversaw the review of potential co-location sites to house consolidated computing infrastructure and developed the service contract with the selected vendor including the review and correction of the model used to calculate billable power consumption. (CIBC)- Conducted annual CRAD/TIGR risk assessment process. (CIBC)

Toronto, Canada

- Spearheaded benchmarking driven reductions in the cost of outsourced services resulting in several million dollars in annual savings. (CIBC)- Established IT infrastructure metric components as part of a CIO Scorecard implementation. (TD Bank)- Created Project Expenditure portfolio planning and tracking processes and tools. (TD Bank)- Served as client’s SME for a broad benchmark of outsourced services. (UHN)- Devised pricing strategy and associated business and value modeling tools (iSTARK).- Led the development and implementation of new business processes (new business development, project lifecycle management, project status reporting) (PwC).

Toronto, Canada Area

Responsible for the development, implementation and operation of corporate IT processes encompassing project portfolio management, cost allocation and budgeting.Key Achievements:- Led the introduction of new processes and tools encompassing IT budget planning, chargeback and portfolio management to “Run IT Like A Business”. This work was featured in CIO Canada magazine.- Led the development of the 1999 and 2000 IS Annual Operating Plans covering annual operating budgets of $250+ million- Spearheaded the specification and documentation of IS transfer pricing processes

Toronto, Canada Area

Responsible for the business management functions for the data centre and distributed computing organizations including budget planning, cost allocation, capacity planning, equipment acquisition and capital/lease planning, optimization, infrastructure project interface and communications/marketing.Key Achievements:- Led the outsourcing of corporate MVS computing services saving $20+ million over 5 years. Coordinated RFP/Business Case development, vendor selection and implementation.

Mississauga, Ontario

Responsible for the development of corporate IT strategy, governance and policies as part of the Office of the CIO.Key Achievements:- Coordinated the 1995 Senior Nortel IT Executive Strategy and Planning Conference

Mba

Specialization: MIS, Finance

Masc, Mechanical Engineering

Activities and Societies: Engineering Rugby Team Specialization: Computer-Aided Engineering

Basc, Mechanical Engineering

Activities and Societies: Engineering Athletic Association, Engineering Rugby Team, New College Student Council

Accredited Outsourcing Practitioner