Dan Scholz Email & Phone Number

Milwaukee, Wisconsin, United States

Milwaukee, Wisconsin, United States

• Oversee three-tiered support system
• Serve as incident manager for off-hours support items
• Coordinate and draft root cause analysis documents
• Cross-collaborate with Development, Quality Assurance, Product, Service Delivery, Account Management, Risk & Governance, IT, and Release Engineering to resolve customer requests, system defects, and increase customer.

Greater Milwaukee Area

• Managed a team of six Systems Research Analysts
• Served as technology representative on the daily operations stand-up focused on coordinating support personnel and prioritizing ticket work to meet service level agreements
• Maintained on-call schedule and served as on-call backup
• Recruited for the Systems Research Analyst position and assembled a team to hire well-rounded candidates

Greater Milwaukee Area

Greater Milwaukee Area

• Triaged and resolved system issues by writing and analyzing SQL queries, performing UI testing, and reviewing product documentation and use cases
• Maintained a working knowledge of EDI information in both fixed-length and comma-separated formats
• Participated in an on-call rotation to provide 24/7 emergency support for clients and internal stakeholders
• Monitored and corrected potential fraud cases for off-hours support
• Managed multiple customer tickets simultaneously… Show more
• Managed multiple customer tickets simultaneously, ensuring case-related information and activities were accurately documented and progress updates were sent to both clients and account managers in a timely manner

Greater Milwaukee Area

* Provided first tier support for Advicent Partners in the United States and Canada through professional phone and email communications* Advised Partners on technical and software solutions through troubleshooting standards and practices* Strategically collaborated with colleagues in order to successfully analyze and take action regarding Partner.

Greater Milwaukee Area

* Consistently lead representatives in sales categories such as Revenue Earned per Hour, Average Ticket Price Sold, Tickets Sold per Hour, and Multiple Game Sales* Spoke with several customers on a daily basis (over the phone and face-to-face)* Focused on maximizing sales and providing exceptional customer service* Created solutions that work for both the.

Hillsborough, North Carolina; Blaine, Minnesota; Remote

* Served as the primary liaison for the SOCCER.COM brand in planning and preparing a retail environment at the USA Cup in Blaine, Minnesota* Built brand awareness for our partner with $250K in sales in just a one week period* Heavily advised on product selection, design, & quantities* Effectively organized retail space layout in an efficient manner*.

Hillsborough, North Carolina

* Set departmental record of $1.2 million in sales through consumer conversion* Prospected 300 Tournament Directors (client prospects) nationwide* Successfully contacted and converted 44 prospects into SOCCER.COM clients* Shipped between 50 and 100 Tournament Support Packages to each client* Distributed free SOCCER.COM gift cards to players, coaches, and.

Big Rapids, Michigan

* Advised residents on academic, personal, and career affairs* Created, planned, and executed educational, social, and recreational programs* Created promotional material for programs* Organized activities and events for the various programs* Delegated program responsibilities to my colleagues* Provided service and security for the residence hall community.

Bachelor’S Degree, Marketing

Activities and Societies: - American Marketing Association (Ferris State Chapter) - Ferris State University Men's Club Soccer Multiple.

Diploma, General Studies