Dorothy "Shavon" Core Email & Phone Number

Jacksonville, Florida, United States

Jacksonville, Florida, United States

Coordinates allocation of resources, schedules, and technical adequacy, ensuring the project or transaction is completed in the most cost effective and competitive manner· Works collaboratively to schedule activities of all power generation work groups including outside organizations to support the preparation and implementation of power generation work activities· Acts as liaison between internal and external specialists regarding procurement, contracting, permitting and interconnection· Work closely with generation management on cost tracking and cost management efforts· Establishes and implements procedures for estimating purchasing, cost tracking, reporting, and controlling funding for construction projects· Analyzes and maintains project quantities and man-hour reports, informs management of potential problems, and suggests solutions· Reviews and evaluates project proposal documents and specific work orders and determines the scope of the technical and construction work requirements· Conducts reviews of the cost group to identify areas of possible savings in the use of personnel and materials· Collaborates closely with Resource Optimization Planners and Schedulers, Operations Construction, and Operations Contractor Partners· Identifies, analyzes, and provides resolution to complex problems using Project Management principles· Manages numerous projects concurrently· Prepares Project Request Forms (PRFs), Requests for Quotes (RFQs) and Requests for Proposal (RFPs) and makes recommendations for the awarding of bids.· Reviews final plans, specifications, special conditions, and agreements and provides detailed interpretations of plan specifications, conditions, and agreements to others.· Manages escalation procedures and ensures service levels are maintained· Ensures compliance with applicable technical and regulatory requirements· Tracks cost for multiple projects ranging from 300k to 10+M

Jacksonville

· Obtained series 7 & 63 Licenses· Manages escalation procedures and ensures service levels are maintained· Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems· Communicated effectively and confidently· Effectively manages time and adapts to changing technology· Applied strong critical-thinking and problem-solving skills to meet client needs· Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity

Deland, Fl

· Oversee a team of 20+ employees· Through effective leadership, focuses on team performance and attrition· Manages escalation procedures and ensures service levels are maintained· Assesses, documents, tracks, and monitors problems to ensure resolution in a timely manner· Responsible for interviewing and selection of new hires and evaluating agents, performance management documentation and where applicable, initiating the termination process· Provides training and mentoring for Team Coaches and Team Supervisors· Builds relationships and rapport with internal and external customers while establishing trust with coworkers and client· Responsible for analyzing processes for more efficient and cost-effective ways of driving business results or client satisfaction· Gather information and lead client through diagnostic procedures to determine root cause· Provides accurate, timely, and professionally written, statistical and verbal reports to management for historical, current status, and forecasting purposes

· Coordinate internal resources and third-party contractors for the execution of projects· Reconciled construction as-builts to ensure GIS accuracy· Develop a detailed project plan to monitor and track progress· Create and maintain comprehensive project documentation· Meet budgetary objectives and make adjustments to project constraints based on financial analysis· Delegate project tasks based on junior staff members' individual strengths, skill sets and experience levels· Develop spreadsheets, diagrams and process maps to document needs· Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility

Lake Mary, Florida

· Created work request related to underground and streetlight facilities associated with electric distribution system· Performed field designs and customer contact related to electric service facilities· Utilized work management systems to prepare estimated based on design· Coordinated installation with contractors· Oversaw the day-to-day processing of timesheets prior to close of payroll, including review of timesheets and timekeeping according to labor relation standards· Addressed and resolved general payroll-related inquires including request for mid-cycle payments and onboarded new employees· Ensures time-sheets are accurately completed and recorded in time management system in accordance with payroll guidelines· Provided research, root cause analysis, and resolved customer issues· Reconciled work order materials, labor, and equipment to reflect actual field construction· Continuously communicated with management, operations and co-workers to ensure timely delivery of services and customer fulfillment.· Resolves all errors and prepares construction work orders for close-out in work management system, properly reporting units of property to Asset Accounting· Maintained and developed business relationships with residents and developers in service territories.

Port Orange, Florida

· Promoted from Stylist to Store Manager within 4 months· Scheduled and led weekly store meetings for all employees· Increased revenues by 30% within the first year as Sales Manager· Developed a comprehensive training program for new hires · Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices· Oversaw staffing of new branch with 9 employees

Master Of Science - Ms, Project Management

Bachelor Of Science (Bs), Criminal Justice

Vocational Certificate, Cosmetology