Daniel Serebriani Email & Phone Number

Toronto, Ontario, Canada

Vaughan, Ontario, Canada

Toronto, Ontario, Canada

 Provide all levels of IT support for office staff and over 2000 players.  Monitor Systems and Network for unusual Threats or activity then resolve the issue using Cisco Security products (SecureX, Umbrella, Endpoint, StealthWatch, Meraki) Maintain Active Directory.  Create Documentation for Inventory, Training material and network diagrams. Deploy equipment for upgrades and quick fixes with Cisco Meraki. Run Physical cabling across the floorplan in order to setup and configure new work station and testing environments.

Ontario, Canada

 Provided all levels of IT Support to the whole organization on MacOS on a 24/7 basis to all users. Lead all IT Weekly user facing meetings (HR, Orientation, IT Team). Worked with different Process owners to deploy new IT projects company wide. Shipped and handled Logistics for all equipment being shipped internationally and within Canada. Built and deployed Global service desk products for Finance and IT usage using Atlassian Products. Supported full Gsuite and Office 365 environment. Managed and deployed User facing VPN networks for all staff. Created Documentation for Onboarding and Offboarding of staff  Supported and manage all organization devices using MDM solutions such as Kandji and Hexnode.  Maintained relationships with vendors in order to purchase equipment and software.  Worked with tools such as Bolster, OpenSquat and other anti phishing software in order to stop phishing sites and attacks

 Provided all levels of IT support for office staff and over 2000 players.  Monitored Systems for unusual Threats or activity then resolve the issue using Cisco Security products. Created Documentation for Inventory, Training material and network diagrams. Deployed equipment for upgrades and quick fixes with Cisco Meraki. Ran Physical cabling across the floorplan in order to setup and configure new work station and testing environments.

 Provided Level 2-3 IT support in office and remotely for over 250 users.  Installed and configured new equipment for users.  Maintained printers and printer network.  Managed E-Waste program.  Ran full inventory and documentation for every equipment purchased and deployed. Managed E-Waste program  Ran full inventory and documentation for every equipment purchased and deployed.

Canada

 Implemented and maintained NAS devices during Honda network implementations for dealerships.  Provided level 2 to 3 support to over 1500 users while working on a two-person team.  Provided support at executive level for high level management.  Supported and configured secure video conferences.  Implement Windows 10 all over Canada.  Provided support for network/corporate Printers and Scanners.  Repaired machines in quick fashion to reduce downtime for users.  Help coordinate and work on large scale projects.  Provided support and configured remote networks in all areas of Canada.  Provided support for large scale high importance company meetings.  Worked with Active Directory, DHCP and McAfee EPO. Coordinated and followed proper e-waste procedure to cleanup large amounts of inventory.

 Implemented and maintained NAS devices during Honda network implementations for dealerships.  Provided level 2 escalated support for network and hardware issues for all Honda and Acura Dealerships.  Assisted in upgrading all old Honda and Acura dealership on old network design to new design.  Created documentation to help with network/hardware support.  Analyzed escalated tickets to see issues that occurred most frequently and prioritize reoccurring issues.  Organized meetings with vendors and support parties to solve problems for dealerships.  Assisted in the implementation of networks for all Honda/Acura dealerships.  Performed network testing for new patches on the Honda network.

Provided IT support for all users Deployed and configured new equipment Maintained and supported the Printers in office (HP/Canon)  Ran cabling and Terminated RJ45 ends.  Disassembled old Machines and equipment for disposal.  Ran full Inventory and Document every serial number / service code.  Created check-out system in excel for equipment to staff.  Mapped the full network of the building using Visio.