David Short Mcicm Email & Phone Number

Warrington, England, United Kingdom

Warrington, United Kingdom

Chester

Significant experience in multi-product, high volume collections call centre environment. Responsibility for in-house and outsource collections activity from early stage through to post charge off recovery and asset recovery, litigation and external debt collection. Thorough knowledge of contact centre metrics, its operation, performance control and monitoring. Key responsibility for completion of projects including the implementation of new strategies. Proven success in the managing of departments through change whilst maintaining on target performance. Developed new working practices to focus on principles of Treating Customers Fairly. Direct responsibility the development and execution of collections strategy. Operations' Manager reporting directly to the Managing Director. Responsible for diverse collections' department dealing with Unsecured loans, Secured Loans and asset backed HP and Bill Of Sale agreements. Responsible for the instigation and development of Trace teams, Litigation, Agents debt collection and repossession and disposals.

Call centre with varied products, from retail, secured and vehicle Commercial recovery teamLease and contract hire collections team Internal and external trace panelTrace and collect for international recovery Direct field repossession team - non office based

Responsible for a varied client base and instructions from telephone collection, field debt collection, asset recovery and litigation. Following sale to Wacks Caller relocated and continued my role.

Responsible for a large secured portfolio. With proven success headhunted by manager to the new role.

Individual portfolio responsibility. With proven success headhunted by manager to the new role.

Education record

Education record

Business Studies / Advanced accounting also studying at Lancaster University