Leading 3 Grant Programs (Adult Education + Youth Education). Handling the day to day operations, onboarding and employee engagement. Monitoring progress towards program goals and providing direction. Effectively managing approximately 2.5 million dollar budgets.

• Supported the department's Behavior Analyst by coaching our team of behavior technicians through on the job training, providing feedback, being readily available to answer questions and provide support and lead on cases on a regular basis• Provided behavior technicians with a line of communication for all questions and assistance regarding established treatment protocols and parent questions• Influenced and developed changes in training material for both parents and staff and materials for treatment for patients• Assisted the Behavior Analyst by participating in parent information sessions, intakes, and discharges

• Executed individualized treatment plans for 50+ patients and parents in a two-week intensive clinical program in which problem behaviors that interfere with the patient's day to day are addressed, reduced, and parents are taught to respond to them with research-based strategies• Collected and recorded data on patient's sessions in excel and communicated with Analyst patient's progress• Acted as a liaison between parents and Behavior Analyst to facilitate smooth communication, efficient training, and best use of treatment time• Ensured patient safety by maintaining proper confidentiality and following correct safety protocols and procedures

• Generated $68,000+ in sales by effectively communicating with customers and tailoring their experience to exceed their specific wants and needs• Aided upper management clerically by storing files, updating and maintaining customer profiles and product inventory• Crafted relationships with customers by approaching the sale with transparency which in turn elevated the image of the brand in the consumers’ mind and created habitual repeat customers

• Supported a safe environment for students in a title 1 school to learn in, interact and express themselves with older and younger peers during after school hours• Illustrate team values across all activities so that students could practice people skills and collaborate with others to effectively begin to learn how to work in teams• Supervised instructors, designed and administered activities, such as coding, crafts, gym games etc. for them to implement and engage the students in • Mastered all administrative duties such as, attendance records, documentations for accomplishments, incident reports and late pickups• Resolved parent questions and concerns in an empathetic matter while providing logical responses

• Guided various employees through training of all positions and policies and produced multiple in manager-in-training positions• Led entire shift operations, including crew, finances, sales, and customer service to meet and exceed company standards• Accomplished employee satisfaction and quality productivity and service by creating a safe and pleasurable work environment that maximized efficiency • Cross-trained existing employees to maximize team agility and performance under pressure