D Cannon Email & Phone Number

Charlotte, North Carolina, United States

A member of the Agile team who helps develop technical solutions to business problems by collaborating with the Product Manager to define the vision and roadmap for product and technology solutions, by defining and prioritizing deliverables in the product book of work, and articulating this to both business stakeholders and technology development teams. Serve as backup Scrum Master for team.• Create Product Epic, Features and User Stories in JIRA to create the product and sprint backlog.• Collaborate with stakeholders to define product vision, roadmap, and identify growth opportunities.• Assess project scope and effectively communicate feature timelines, ensuring timely completion and alignment with product objectives.• Translate business requirements into detailed user stories and acceptance criteria.• Prioritize and maintain the product backlog, ensuring alignment with business goals and customer needs.• Oversee the development team to ensure a clear understanding of user stories and facilitate timely delivery of product increments.• Ensure that the development team understands the product vision and road map.• Conduct regular sprint planning, review, and retrospective meetings to ensure continuous improvement.• Facilitate effective communication between stakeholders, developers, and other cross functional team members.• Monitor and report on product progress, making adjustments as necessary to align with changing business priorities.• Lead product demos and gather feedback from cross functional teams to refine product features and functionality.• Pinpoint the risk assessment and decompose dependencies within and outside of product domain.• Identify and mitigate risks, ensuring timely resolution of issues impacting product delivery.

Charlotte, North Carolina, United States

Bank of America A member of a Bank of America developer Agile team who helps develop technical solutions to business problems by collaborating with the Product Owner to write requirements, and ensuring the team understands these requirements through story refinement. Serve as backup Scrum Master for team.• Collaborated with Product Owner to create features/stories and prioritize items in the team’s backlog.• Worked in partnership with the Feature Lead/System Engineer to write technical stories.• Teamed up with Testers to create testing stories. • Facilitated feature/story refinement and sizing.• Collaborated with the team to refine acceptance criteria, identify enablers and dependencies.• Facilitated requirements discussions with the team and external dependencies. • Assisted with governance requirements and documentation.• Aided with the creation of documentation including process flows, business rules.• Worked with Testers to ensure that test plans and scripts satisfy the requirements.• Collaborated with the team to analyze existing capabilities and identify gaps and opportunities to deliver for the client.• Worked with the team to prepare for Sprint Planning.• Collaborate with Feature Lead and Scrum Master to produce release notes.• Facilitated artifacts review (e.g. wires, visuals, copy, ADA documents) with the team.• Organized and facilitated the sprint planning meeting.• Presided over Plan Iteration meetings and planning.

Charlotte, North Carolina Area

A member of the Desktop Technology and Stagey team that was responsible for seven different application. Served as Subject Matter Expert on the seven applications that were assign applications. Manage any enhancements as it related to the application. Created user stories and requirements for each new enhancement. • Organized and assisted the delivery of over 15 different solutions that met business objectives and budgets.• Researched internal/external approaches to solution design for business needs and requirements.• Communicated business needs, gaps, and impact across all areas and proposals to close gaps.• Defined business criteria for prioritization, and other key decisions.• Investigated, evaluated and supported prioritization of client requests for new or existing solutions.• Worked with business internal partners such as IT, developers, and UX designers to ensure business needs were accurately translated into requirements and understood by all stakeholders.• Managed Projects with budgets over $1 million.• Presented weekly and monthly project updates to management and Executive Management Team via 4 blocker.• Constructed upwards of 40 Tableau dashboards for management and business users. • Input user stories into JIRA for backlog as well as consumption for developers.• Created and updated SharePoint sites and forms for users to submit enhancement requests and Issues and to store Job Aids and Procedure updates. • Managed Small Project teams consisting of 5-10 team members per project. • Created custom SQL queries to extract data for reporting via SQL Server Management Studio that allowed for management and Senior Leadership Team to easily view and consume data.

Responsible for providing primary support to Institutional client's Benefit Plan Administrators. Worked on a client-by-client basis and managed a day-to-day case load and seeing each case to its final resolution. In addition to overall client support maintained and developed relationships with plan administrators and key decision makers within the Emerging Segment.• Perform ad-hoc reporting and analysis, for timeliness and productivity standards.• Analyze reports to discover trends. • Facilitate meetings between clients to gather requirements for file exchange testing.• Translate technical jargon into understandable language for plan sponsors. • Provide operational and administrative support to Institutional Clients.• Educate clients on TIAA-CREF'’s wide range of financial products and services.• Provide institutional retirement plan consulting.• Communicate the impact of legal and regulatory changes to plan sponsors.• Proactively anticipate and effectively respond to client service needs via phone, email, written correspondence.

Senior member of an operations team that was responsible for analyzing the needs of the team as well as the business. Reviewed business processes and made various recommendations for improving operational efficiencies of the team and department. Worked with team members, management and executive leadership to help increase productivity, reduce costs, and reduce inefficiencies.• Evaluated business needs, defined scope, and facilitated project requirements definition; developed business requirements and functional specifications.• Constructed ad hoc reports for management.• Worked with developers and provided guidance as needed for business area requirements.• Created and monitored action plans resulting from process improvement activities and collaborated with divisional leaders to ensure intended value is added to streamlined processes. • Executed root cause analysis to determine why payments were not completed on trade date.• Employed data analysis and modeling techniques to analyze alternate options for technical problems and developed a "to-be" state from an “as-is" state.• Actively built and fostered positive working relationships across multiple lines of business both upstream and downstream. • Facilitated in identifying business issues and recommend procedural changes through interview sessions.• Constructed complex system test cases and scripts for the system upgrades and testing. • Executed system test cases and documented defects in Quality Center.• Monitored controls to ensure they operate within established risk tolerances for system upgrades.• Ensured business requirements are properly translated and satisfied in functional requirements and design.• Wrote instructional information for Operations Standard Operating Procedures.• Researched customer complaints to help resolve to customer satisfaction.