With over 12 years of dedicated experience at Disneyland Paris, I have built a dynamic career in guest experience, stage management, and event production, driven by a passion for creating unforgettable moments. My expertise lies in orchestrating VIP experiences, enhancing customer engagement, and leveraging strategic upselling techniques, resulting in significant revenue growth in both English and French markets.As a top performer in sales and a key contributor to cross-department collaboration, I have successfully amplified our brand presence through innovative social media communication strategies. My role goes beyond numbers. I strive to ensure that every interaction reflects the magic and wonder synonymous with Disneyland Paris.I bring a versatile skill set spanning stage management, event coordination, broadcasting journalism, DJing, and music production, with a proven track record of success in both the entertainment and tourism industries. My hands-on experience in digital communications, stage production, and event management enables me to deliver exceptional results, whether by meeting client expectations or coaching teams to provide high-end service.Core Competencies: • Tools: Proficient in Office Suite, Zendesk, iAdvize, CRM systems, Pro Tools, Ableton Live, Traktor, and social media platforms. • Technical Skills: Studio recording, audio engineering, photo and video editing. • Leadership: Team training, cross-functional collaboration, and meticulous attention to detail.Educational Background: • Bachelor’s in Digital Communications, Comnicia. • Broadcasting Journalism, Studio École de France. • Audio Engineering and Sound Technician Certification, SAE Institute.Currently, as part of The Walt Disney Company at Disneyland Paris, I create tailor-made bookings and manage social media operations as a Commercial Representative in the Customer Relations Centre. My role includes ensuring seamless communication with guests and tourism professionals, reflecting the brand’s values and delivering excellence at every touchpoint.Whether in operations, live events, or digital engagement, my mission remains clear: to transform moments into memories and uphold the enchantment that defines the Disneyland Paris experience.
