Dee Smith Email & Phone Number

Plymouth Meeting, Pennsylvania, United States

Plymouth Meeting, Pennsylvania

Greater Philadelphia Area

Authenticate sales packages confirming all legal, margin and departmental approval requirements are satisfied and adhere to ISO 9001 process compliance while delivering outstanding customer service and exceeding departmental targets for both Verizon Select Services Inc., and Verizon Network Integration Corp., large-business, mid-tier, government, education and wholesale customers worldwide. As an ISO 9001 process owner and author of standard operating procedures (SOPs) I was able to hone in on my analytical skills, attention to detail, organizational and time management skill set. My ability to train individuals on processes reinforced my communication skills. As a process owner I was able to effectively communicate with various levels of management including executive management teams. My experience and personal accountability working with other teams has earned me the reputation as the "go-to" person taking the initiative to follow through and complete tasks and projects accurately, timely and efficiently.

Frazer, Pa

Designed, supported and maintained customer maintenance and management data (CRM System). Sole responsibility for maintaining ISO 9001 compliance as well as developing Standard Operating Procedures (SOP’S) as necessary for team. Challenges never limited my ability to find answers whether it was through research or reaching out to other teams or resources to complete tasks. One challenge I overcame was in a role where I was responsible for our customer relationship management (CRM) maintenance database. I took the initiative to learn our vendor device libraries which allowed me to successfully load customer networks into our database. This ultimately improved customer satisfaction by reducing the mean time to repair (MTTR) and provided the network operations center (NOC) engineers the information they relied on to successfully troubleshoot our customer networks.Entitlement verification required knowledge of multiple quoting, billing, and contractual systems to ensure the customer received the level of support purchased.My knowledge of vendor and distributor websites enabled me to compose SOPs used to successfully register customer purchased support.In addition to registering devices with the vendors, I provided a “welcome package” to customers on how to access ticketing systems for both Verizon and the applicable vendors.

Frazer, Pa

Gathered information on jobs and customer support tickets closed on a monthly basis. Manipulated data into a format that was used by Market Insights Group to interview customers who experienced a transaction with VESG. Analyzed customer satisfaction results based on outside interviews performed by Market Insights Group. Manipulated data to show the percent positive based on customer interviews. Maintaind the Customer Satisfaction Web Site to ensure current information is available to our employees. Provided information to the sales compensation team used to determine the compensation plan for the sales team.

Frazer, Pa

Applied 3 way match for processing invoices for payment using Platinum accounting software for vendors, employee expense reports and the US Airway and the JP Morgan Contracts. Microsoft Excel knowledge enabled me to balance parallel accounts payable systems. Provided and tracked accounts payable information for the US Airways team for billable invoices, blanket PO’s, and vendor history. Utilized MicroSoft Reporting Software (MRS) for window to run reports, research PO’s and obtain job cost information. Provided information to my vendors and ensure all my accounts were current.

Elverson, Pa

Managed all accounting including accounts payable, receivable, general ledger activities, job costing and processing payroll for 30 employees.

Bachelor'S Of Science Degree, Accounting, 3.72

Associates, Business Administration/Accounting Management