Dee Smith Email & Phone Number

Plymouth Meeting, Pennsylvania, United States

Plymouth Meeting, Pennsylvania

Greater Philadelphia Area

Authenticate sales packages confirming all legal, margin and departmental approval requirements are satisfied and adhere to ISO 9001 process compliance while delivering outstanding customer service and exceeding departmental targets for both Verizon Select Services Inc., and Verizon Network Integration Corp., large-business, mid-tier, government, education.

Frazer, PA

Designed, supported and maintained customer maintenance and management data (CRM System). Sole responsibility for maintaining ISO 9001 compliance as well as developing Standard Operating Procedures (SOP’S) as necessary for team. Challenges never limited my ability to find answers whether it was through research or reaching out to other teams or resources.

Frazer, PA

Gathered information on jobs and customer support tickets closed on a monthly basis. Manipulated data into a format that was used by Market Insights Group to interview customers who experienced a transaction with VESG. Analyzed customer satisfaction results based on outside interviews performed by Market Insights Group. Manipulated data to show the percent.

Frazer, PA

Applied 3 way match for processing invoices for payment using Platinum accounting software for vendors, employee expense reports and the US Airway and the JP Morgan Contracts. Microsoft Excel knowledge enabled me to balance parallel accounts payable systems. Provided and tracked accounts payable information for the US Airways team for billable invoices.

Elverson, PA

Managed all accounting including accounts payable, receivable, general ledger activities, job costing and processing payroll for 30 employees.

Bachelor'S Of Science Degree, Accounting, 3.72

Associates, Business Administration/Accounting Management