- Management and implementation of complex IT projects across various industries, delivering Microsoft Azure, Office365, Teams, Hyper-Converged Infrastructure(VxRail, VSAN) and virtualized Host, Switching and SAN based solutions.- Overall responsibility and operation of the Professional Services function spread across multiple geographical locations.- Development and Continued Improvement of Internal processes and procedures.- Customer Risk and Compliance identification.- Engagement with customer and vendors in establishing trusting relationships.- Advancement of the engineering team through use of training plans and strategic alignment with the sales and technology roadmaps.

- Responsible for the effective planning and execution of projects.- Development of detailed project plans, risk registers and formal project documentation.- Implemented a formal project delivery structure from pre-sales all the way to customer delivery.- Risk, Change and Budget Management.- Management of internal and external project stakeholders.- Resource scheduling and team management.- Formalised customer communication plans and engagement.- Ensure project consistency and quality for customers.

Delivery of software based projects in line with Agile methodologies.Business Analysts engagement determining consistent functional and business requirements.Provide detailed project risk management to minimize project risks.- Work with local and global development teams during the QA phase of the software lifecycle to drive positive outcomes.- Create and compile test scope documents and defect reports in conjunction with the QA team.

- Co-Ordinate and manage large technical projects in association with technical teams, thirdparty vendors.- Perform ongoing risk management analysis for customers to ensure minimal business disruption.- Ensure a high quality of documentation and process adherence in particular when dealing with customers such as Government Departments.- Create reporting to proactively drive positive change and maximise operational update for customers.- Chair regular customer engagement meetings to listen, negotiate, discuss business requirements to ensure a positive customer experience.- Manage project risks and impact in line with ITIL ISO20000.

- Deliver change and release management strategies that minimise business impact.- Co-Ordinate with offshore operational teams located internationally to deliver maintenance plans and windows to minimise Oil and Gas production downtime.- Run training workshops to educate support teams and establish a consistent IT baseline.- Chair the weekly change advisory board for evaluating and approving high risk changes which are deemed to have a high business impact.- Provide detailed monthly metrics via SAP business objects reporting.

- Daily management and running of remote services team.- Participation in daily service review meetings.- Initiation and creation of a live knowledge base, resulting in faster ticket resolution and increased SLA compliance.- Perform live server monitoring and troubleshooting.- General troubleshooting of issues across a large IT user base.

- Resolution of general end user issues.- Update of document management system.- Troubleshooting of email related issues based on Domino and Exchange systems.- Account creation and user management.- Provide end user how-to advice and training where required.