Technical Requirement Capture:- Working with clients and internal stakeholders to understand and document technical requirements based on business and customer needsTechnical Consultancy and Design:- Design technical solutions based on expert knowledge of client systemsTechnical Project Planning:- Close collaboration with project and account management to ensure technical solutions are accurately estimated, planned and documented for deliveryTechnical Delivery:- Undertake delivery of technical projects for clients, including hands-on and delegated responsibilities- Responsible for the documentation of technical solutions for client systems and solutionsProject Management Support:- Closely work with and support project managers to co-ordinate activities and deliverables throughout the technical project lifecycleTechnical Process alignment:- Ensure that all projects align to agency technical and project processesProject accounts: Sony Europe, Stanley Black & Decker

Deployment and post-live project management:- QA new features deploying to ireland.com- planning deployment procedure in terms of operation and data- user support and training on new features deployedAnalytics:- define analytics framework and KPI for clients- define implementation strategy of script tagging- setup reports on Google Analytics- implement sitewide analytics tag using Google Tag Manager- liaise and support digital advertising networks in implementing different tag requirement to ireland.com environment standardRegional User Support:- provide training to regional users to new CMS environment- provide support to regional users in CMS deployment with best practices- provide operational support to regional user and technical support to Tourism Ireland Central officeTechnology & Development:- develop supporting tools to streamline operations outside CMS- explore new technology for measures and methodology in enhancing ireland.com performance and conversions

- Responsible for website revamp for Hong Kong Tourism Board (Interwoven Teamsite implementation, Java applications migration) - Leading a team of 10 members (designers, UX designers and developers)- Conducted UX IA workshop using survey and think aloud methology; Prepared usability report- Responsible for technical feasibility evaluation, front-end and back-end design- Using waterfall model to manage the overall website revamp while at the same time using Scrum for major functional component design and implementation- Involved in in-house MS Surface team in project management and application design

- Responsible for a 18 months website revamp practice for Hong Kong International Airport (Interwoven Teamsite, mission critical Java application migration)- UX: Conducted competitor analysis, IA workshop, wireframe using Powerpoint, and usability studies during beta launch using online survey- Responsible in piloting various team in delivering solution align to business objective (Strategy, UX, Design and Technical)- Won 3 awards for http://www.hkairport.com: The DFNI Award 2010, iNova Award and IMA 2008 Award- Applied Prince2 and release management methodology according to client corporate standard in system development and deployment and Scrum in building mobile flight information application and various application for Retail business Units- Manage a team of 10 colleagues with a mixture of skills (design, UX and technical) providing onsite development and ongoing maintenance service

- Provide consulting work to client in how to improve website performance using web analytics- Provide suggestions and findings to clients on how to enhance viewerships and achieve business goals- Provide Web Analytics reports to clients using WebTrends- Client served from various industries including online shopping (Taiwan Mobile, Shopping 99), gaming website (Gamania) and also portal campaigns (yahoo TW campaigns)

- Provide Online IR consulting to Listed companies in Hong Kong, Taiwan and China- Assist listed companies to enhance communication channel with worldwide stakeholders and investors with the use of effective Online Strategy- Assist listed companies to incorporate online strategy that bind with regulations from regulatory bodies

- Content Management System (Vignette) development and deployment for clients including Cathay Pacific Airline