Daniela Solano work email
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Daniela Solano personal email
I am an experienced Industrial Engineer with +9 years in the technology industry, with +5 years of experience as a Project Manager, Scrum Master, and Delivery Manager.I have experience with business changes such as acquisitions or continuous improvement through data analysis for operational and financial decision-making to increase productivity, cost savings improve customer satisfaction, and keep the team happy with their work.Key Skills• Analyze and visualize data for operational and financial decision-making to increase productivity, reduce costs, and improve customer satisfaction.• Manage organizational change to develop creative solutions that meet business goals and keep the team engaged.• Manage technology teams to build landing pages, websites, platforms, and more with a deep understanding of each phase of the software development lifecycle.• Communicate effectively across departments to improve service delivery. Essential when working with multiple remote teams!
Autónomo
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Freelance Consultant – Process And Bi AdvisorAutónomoCosta Rica
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Administrative CoordinatorFour Kitchens Jun 2023 - Nov 2023• Support the employee experience, including benefits coordination, performance reviews, and action plans.• Developed a career path strategy for roles in the organization including project management, software development, and design.• Provide organizational structure analysis and recommendations. -
Delivery CoordinatorFour Kitchens Oct 2022 - Nov 2023• Ensure the success and optimization of the company's service delivery processes.• Worked with managers and directors to develop and implement strategic allocation plans, taking into account the availability of team members.• Provided oversight and analysis for forecasting processes to optimize resource allocation and optimize service demand.• Analyze project results to continuously improve service delivery.
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Project ManagerFour Kitchens Oct 2022 - Nov 2023• Receive, understand, and start the project with the requirements provided by the sales team.• Be the first point of contact with the client regarding project progress, delivery, team questions, or new business.• Responsible for tracking, reporting, and managing project hours and costs.• Facilitate Scrum rituals such as sprint planning, retrospectives, daily stand-ups, etc.• Facilitate internal communication and effective collaboration with other teams.• Ensure SLA delivery of the maintenance projects.• Managed staff augmentation projects (development and design team). Effectively met project needs and ensured efficient operations.• Experience in government, non-profit and banking projects in Costa Rica and the U.S.
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Services Delivery ManagerManatí Sep 2021 - Oct 2022• Managed forecasting processes to optimize resource allocation and improve service planning with managers and directors.• Managed and optimized operational costs to drive efficiencies and savings, providing weekly reports to management on project financial status and service delivery.• Supported the sales process to increase revenue and focus on value delivered to the customer.• Ensured the success and optimization of the company's service delivery processes, building website research, experience design, software development, and ongoing support services.• Developed career path strategy for roles in the organization including project management, software development, and design.• Analyze project results to improve service delivery continuously. -
Project ManagerManatí Sep 2021 - Oct 2022• Worked with a team of 3 project managers as their team leader, escalation point, support in their practice, project results analysis and continuous improvement.• Receive, understand, and start the project with the requirements provided by the sales team.• Be the first point of contact with the client regarding project progress, delivery, team questions, or new business.• Responsible for tracking, reporting, and managing project hours and costs.Facilitate Scrum rituals such as sprint planning, retrospectives, daily stand-ups, etc.• Facilitate internal communication and effective collaboration with other teams.• Ensure SLA delivery of the maintenance projects.• Managed staff augmentation projects (development and design team). Effectively met project needs and ensured efficient operations.• Experience in government, non-profit, and banking projects in Costa Rica and the U.S.
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Support Project ManagerOmni Costa Rica Feb 2021 - Sep 2021• Troubleshoot technical issues.• Manage multiple cases simultaneously.• Ensure SLA delivery.• Facilitate internal communication and effective collaboration with other teams.• Facilitate Scrum rituals such as sprint planning, retrospectives, daily stand-ups, etc.• Coach team members in the Agile framework.• Work with product owners to manage backlogs and new requirements.• Understand AWS development. -
Continuous Improvement AnalystCreativedrive Jan 2020 - Jan 2021• Led several organizational change projects, working closely with organizational leaders to design and implement effective strategies to improve efficiency.• Analyzed and processed data and metrics to identify cost savings opportunities and support improvement proposals, resulting in a percentage reduction in operating expenses.• Presented results reports using data visualizations to communicate the impact and improvements achieved through implemented changes and new process initiatives. -
Traffic ManagerCreativedrive Jun 2018 - Jan 2021San José, Costa Rica• Coordinate schedules and workflows using management tools such as Harvest, TeamWork, Tempo, Parallax, etc.• Manage task distribution, assigning tasks to production teams based on priorities and availability in collaboration with project and account managers.• Maintain open communication with executives and managers, providing regular updates on resource allocation, workflow optimization, and strategic planning.• Leverage real-time data for reporting, providing insight into profitability metrics, and enabling strategic decision-making for price adjustments, budget increases, and client discounts.• Overall, contribute to agency success through efficient scheduling, proactive communication, and data-driven insights.
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Design Team LeadCreativedrive Feb 2019 - Jan 2020• Tracked the career paths of team members, 1:1, and performance review.Implemented process structuring and standardization, including documentation, file management, and project construction.• Fostered a collaborative culture and promoted best practices across all departments.• Participated in recruiting processes, conducted interviews, and assisted in the selection of new positions and intern programs.
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Traffic ManagerStateside Co. Nov 2016 - Apr 2018San José, Costa Rica• Estimating design projects and allocating resources.• Employing problem-solving techniques to ensure timely project delivery.• Coordinating the deliverables of design projects.• Generating weekly and monthly performance reports.• Managing asset versioning and maintaining storage organization. -
Digital DesignerStateside Co. Oct 2014 - Apr 2018San José, Costa Rica• Produce emails, social media campaigns, and banners.• Assist in the creation of engaging content for various social media platforms.• Utilize UI/UX design principles to create intuitive and user-friendly interfaces.• Perform content entry tasks using Content Management Systems (CMS).
Daniela Solano Skills
Daniela Solano Education Details
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Industrial Engineering -
Computer Engineering Technology/Technician -
Graphic Design
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Photography
Frequently Asked Questions about Daniela Solano
What company does Daniela Solano work for?
Daniela Solano works for Autónomo
What is Daniela Solano's role at the current company?
Daniela Solano's current role is Freelance Consultant – Process and BI Advisor.
What is Daniela Solano's email address?
Daniela Solano's email address is da****@****ens.com
What schools did Daniela Solano attend?
Daniela Solano attended Universidad Americana (Cr), Code Minds, Acamica, Universidad Americana (Cr), Universidad Latina De Costa Rica.
What are some of Daniela Solano's interests?
Daniela Solano has interest in Social Services, Children, Environment, Education, Poverty Alleviation, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Arts And Culture.
What skills is Daniela Solano known for?
Daniela Solano has skills like Graphic Design, Photoshop, Illustrator, Indesign, Gif, Email Templates, Social Media, Image Editing, Mac, Qa Creative, Digital Photography, Mailchimp.
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