Daniela Solano Email & Phone Number

Costa Rica

• Support the employee experience, including benefits coordination, performance reviews, and action plans.
• Developed a career path strategy for roles in the organization including project management, software development, and design.
• Provide organizational structure analysis and recommendations.

• Ensure the success and optimization of the company's service delivery processes.
• Worked with managers and directors to develop and implement strategic allocation plans, taking into account the availability of team members.
• Provided oversight and analysis for forecasting processes to optimize resource allocation and optimize service demand.
• Analyze project results to continuously improve service delivery.

• Receive, understand, and start the project with the requirements provided by the sales team.
• Be the first point of contact with the client regarding project progress, delivery, team questions, or new business.
• Responsible for tracking, reporting, and managing project hours and costs.
• Facilitate Scrum rituals such as sprint planning, retrospectives, daily stand-ups, etc.
• Facilitate internal communication and effective collaboration with other teams.
• Ensure SLA delivery of the maintenance projects.

• Managed forecasting processes to optimize resource allocation and improve service planning with managers and directors.
• Managed and optimized operational costs to drive efficiencies and savings, providing weekly reports to management on project financial status and service delivery.
• Supported the sales process to increase revenue and focus on value delivered to the customer.
• Ensured the success and optimization of the company's service delivery processes, building website research, experience design, software development, and ongoing support services.
• Developed career path strategy for roles in the organization including project management, software development, and design.
• Analyze project results to improve service delivery continuously.

• Worked with a team of 3 project managers as their team leader, escalation point, support in their practice, project results analysis and continuous improvement.
• Receive, understand, and start the project with the requirements provided by the sales team.
• Be the first point of contact with the client regarding project progress, delivery, team questions, or new business.
• Responsible for tracking, reporting, and managing project hours and costs.Facilitate Scrum rituals such as sprint planning, retrospectives, daily stand-ups, etc.
• Facilitate internal communication and effective collaboration with other teams.
• Ensure SLA delivery of the maintenance projects.

• Troubleshoot technical issues.
• Manage multiple cases simultaneously.
• Ensure SLA delivery.
• Facilitate internal communication and effective collaboration with other teams.
• Facilitate Scrum rituals such as sprint planning, retrospectives, daily stand-ups, etc.
• Coach team members in the Agile framework.

• Led several organizational change projects, working closely with organizational leaders to design and implement effective strategies to improve efficiency.
• Analyzed and processed data and metrics to identify cost savings opportunities and support improvement proposals, resulting in a percentage reduction in operating expenses.
• Presented results reports using data visualizations to communicate the impact and improvements achieved through implemented changes and new process initiatives.

San José, Costa Rica

• Coordinate schedules and workflows using management tools such as Harvest, TeamWork, Tempo, Parallax, etc.
• Manage task distribution, assigning tasks to production teams based on priorities and availability in collaboration with project and account managers.
• Maintain open communication with executives and managers, providing regular updates on resource allocation, workflow optimization, and strategic planning.
• Leverage real-time data for reporting, providing insight into profitability metrics, and enabling strategic decision-making for price adjustments, budget increases, and client discounts.
• Overall, contribute to agency success through efficient scheduling, proactive communication, and data-driven insights.

• Tracked the career paths of team members, 1:1, and performance review.Implemented process structuring and standardization, including documentation, file management, and project construction.
• Fostered a collaborative culture and promoted best practices across all departments.
• Participated in recruiting processes, conducted interviews, and assisted in the selection of new positions and intern programs.

San José, Costa Rica

• Estimating design projects and allocating resources.
• Employing problem-solving techniques to ensure timely project delivery.
• Coordinating the deliverables of design projects.
• Generating weekly and monthly performance reports.
• Managing asset versioning and maintaining storage organization.

San José, Costa Rica

• Produce emails, social media campaigns, and banners.
• Assist in the creation of engaging content for various social media platforms.
• Utilize UI/UX design principles to create intuitive and user-friendly interfaces.
• Perform content entry tasks using Content Management Systems (CMS).

Technical, Industrial Engineering

Supervisión de la Producción

Web Development, Computer Engineering Technology/Technician

Course, Basic Front-End Technologies Like Html, Css And Js

Technician, Graphic Design

Technical, Photography