Dale D'Souza Email & Phone Number

Toronto, Ontario, Canada

US&C Central Ops, Grocery and Retail

Toronto, Ontario, Canada

-Launched Instacart’s “Go Big on Generative AI” strategy for the catalog, leading to an incremental increase of 50% to GMV for under-penetrated products.-Worked with UX researchers to identify, prioritize and implement functionality/features that positively impact the customer experience.-Measured real world impact of catalog data projects by planning.

Toronto, Ontario, Canada

-Creatively applied analysis techniques such as clustering analysis and z-scoring to enhance the purchasing experience for meat and seafood resulting in a 500 basis point increase add to cart rates due to improved purchasing dimensions.-Collaborated with ML teams to build image detection models with >90% accuracy and made strategic decisions to optimize.

Toronto, Ontario, Canada

-Own 2 specialized workstreams across 5+ teams and 10+ catalog attributes to drive >90% data quality accuracy.-Use SQL to build dashboards and queries that monitor and capture content coming through API’s that fail alcohol compliance.-Worked with data science to reduce 2% of total call volume to CARE by increasing beverage weight coverage by 2X and finding.

Toronto, Canada Area

- Analyzed over 10,000 ECG data points from 65 patients with supraventricular tachycardia.- Identified impactful real-world applications based on key findings and raw data analysis.- Performed extensive background research to capture the value of the research and understand the limitations of the study.

Toronto, Canada Area

- Designed a consumer product (backpack) that raised $7,000 CAD in start-up funding.- In initial public launch (pre-production), over 100 customers registered to order the product.- Conducted user research to understand pain points and product desires to ensure product-market fit.- Collaborated with designers and manufacturers across North America and Asia.

Toronto, Ontario, Canada

- Liaised with global customer service and IT departments to enhance the global warranty system based on usability, customer feedback, and backend processing efficiency.- Transitioned 80% of Canadian accounts to a new digital solution for completing warranty claims within 60 days of joining the company.- Decreased warranty processing times by 50% by.