Dale D'Souza Email & Phone Number

Toronto, Ontario, Canada

US&C Central Ops, Grocery and Retail

Toronto, Ontario, Canada

-Launched Instacart’s “Go Big on Generative AI” strategy for the catalog, leading to an incremental increase of 50% to GMV for under-penetrated products.-Worked with UX researchers to identify, prioritize and implement functionality/features that positively impact the customer experience.-Measured real world impact of catalog data projects by planning, executing and interpreting results of A/B tests. -Led the operational initiative to migrate Instacart’s Content API, involving the… Show more -Launched Instacart’s “Go Big on Generative AI” strategy for the catalog, leading to an incremental increase of 50% to GMV for under-penetrated products.-Worked with UX researchers to identify, prioritize and implement functionality/features that positively impact the customer experience.-Measured real world impact of catalog data projects by planning, executing and interpreting results of A/B tests. -Led the operational initiative to migrate Instacart’s Content API, involving the communication of technical requirements to external 3rd parties and collaborate with multiple engineering teams to enhance internal systems and support the MVP.-Used strong command of SQL to create and maintain various dashboards in Mode/Periscope to monitor the health of catalog data or track project progress towards overall KPIs. Show less

Toronto, Ontario, Canada

-Creatively applied analysis techniques such as clustering analysis and z-scoring to enhance the purchasing experience for meat and seafood resulting in a 500 basis point increase add to cart rates due to improved purchasing dimensions.-Collaborated with ML teams to build image detection models with >90% accuracy and made strategic decisions to optimize for precision and recall based on the intended application. -Enabled the sale of oversized items on Instacart by analyzing and… Show more -Creatively applied analysis techniques such as clustering analysis and z-scoring to enhance the purchasing experience for meat and seafood resulting in a 500 basis point increase add to cart rates due to improved purchasing dimensions.-Collaborated with ML teams to build image detection models with >90% accuracy and made strategic decisions to optimize for precision and recall based on the intended application. -Enabled the sale of oversized items on Instacart by analyzing and improving coverage of weight and dimension data resulting in 1M RR in the first 30 days of the pilot launch.-Collaborate and serve as a subject matter expert to the brand partnership teams (Ads) to support technical issues reported by CPGs (ex. PepsiCo, Mondelez, P&G) and improve processes to streamline content syndication. Show less

Toronto, Ontario, Canada

-Own 2 specialized workstreams across 5+ teams and 10+ catalog attributes to drive >90% data quality accuracy.-Use SQL to build dashboards and queries that monitor and capture content coming through API’s that fail alcohol compliance.-Worked with data science to reduce 2% of total call volume to CARE by increasing beverage weight coverage by 2X and finding a low-cost solution to improving data accuracy.-Served as a subject matter expert in Instacart’s catalog for the team and… Show more -Own 2 specialized workstreams across 5+ teams and 10+ catalog attributes to drive >90% data quality accuracy.-Use SQL to build dashboards and queries that monitor and capture content coming through API’s that fail alcohol compliance.-Worked with data science to reduce 2% of total call volume to CARE by increasing beverage weight coverage by 2X and finding a low-cost solution to improving data accuracy.-Served as a subject matter expert in Instacart’s catalog for the team and across the company in the diagnosis, planning and execution of catalog projects. Show less

Toronto, Canada Area

- Analyzed over 10,000 ECG data points from 65 patients with supraventricular tachycardia.- Identified impactful real-world applications based on key findings and raw data analysis.- Performed extensive background research to capture the value of the research and understand the limitations of the study.

Toronto, Canada Area

- Designed a consumer product (backpack) that raised $7,000 CAD in start-up funding.- In initial public launch (pre-production), over 100 customers registered to order the product.- Conducted user research to understand pain points and product desires to ensure product-market fit.- Collaborated with designers and manufacturers across North America and Asia to build the initial MVP.

Toronto, Ontario, Canada

- Liaised with global customer service and IT departments to enhance the global warranty system based on usability, customer feedback, and backend processing efficiency.- Transitioned 80% of Canadian accounts to a new digital solution for completing warranty claims within 60 days of joining the company.- Decreased warranty processing times by 50% by optimizing workflow and transitioned from a manual to an automated (barcode scanning) processing of client information.