Serial Volunteer-*QC Family Tree- Helping provide affordable housing options to those facing poverty in Charlotte*Myers Park Traditional School "Wingman" - Anything and everything to help the students at Myers Park Traditional School thrive and succeed*Rise Against Hunger- Coordinated packing of 50,000 meals for global distribution to alleviate hunger worldwide

Responsible for product leadership and development across multiple applications that support Bank of America's commercial banking platform CashPro.• Work with development managers and their lead SMEs to ensure we understand what backlog items needs to be addressed every PI to ensure we maintain platform health and quality.• Work to align and schedule such backlog items into releases.• Act as liaison with Product Managers to understand the impacts of tech enabler backlog items and interlay these with the overall Product Backlog.• Ensure the teams have a sufficient backlog of items groomed and ready and will work through they PI and Iteration planning to ensure the team is maintaining a healthy and sustainable pace of development.• Collaborate with Product Managers to understand requirements and author Epics, Minimum Business Increments and Features and gather approval on the requirement as authored.• Lead Product managers, app managers and architects to agree on Minimal viable product/ feature definitions• Collaborate with Application Managers/ Platform Owners and Development Leads to convert Business and Technical Enablement/ Tech Debt/ Automation Backlog/ Sonar Quality Improvement/ GIS Findings/ OAD fixes into user stories for the development teams to implement• Work with business and technical leads to determine scope and priorities for product development cycles• Work with development teams to ensure that they understand the vision for eliminating Technical Debt and enabling future feature functionality and are designing the right solutions for the applications in scope• Develop appropriately detailed specifications and Acceptance Criteria for business enablement, technology enablement and tech debt features so that they are clearly understood by the development teams• Inspire and motivate the development teams to deliver innovative and exciting solutions with an appropriate sense of urgency

• Manage, prioritize, and implement backlog items that relate to investor trading platform and tools• Draft, refine, and manage user stories to effectively communicate complex business requirements to development, design, and other technical partners• Provide “Voice of Customer” analysis and feedback to ensure project goals and tactics are meeting the need of end users• Guide UX best practices to ensure fluid and functional results of project work• Provide input regarding requirement sizing and story points• Compile and recap feedback and results for end-of-sprint retrospectives

• Own and prioritize backlog items for new digital loan onboarding platform for both external customers and internal users using blended Agile workflows• Build and foster relationships between business, technical, and product teams to ensure efficient delivery of the product and subsequent enhancements• Responsible for shipping and delivery of the end user experience.• Partner and stake holder for UX engineers and designer deliverables.• Process customer feedback in order to develop future enhancements• Build and enhance clear training and information for end users of the platform• Act as the ‘voice of the customer’ to ensure the product meets key requirements and needs• Drive cross-functional collaboration between development, UX Engineering, business, legal, risk, compliance and leadership partners• Advocate for Agile best practices as the organization begins to transition to Agile methodologies of project/product• Build and enhance customer journey maps to clearly articulate intended experiences• Well versed in financial regulatory factors such as KYC, AML, Reg Z and other regulatory measures

• Design, develop, and implement authentication strategies and solutions for customers using a balance of security and an exceptional customer experience• Responsible for leading scrum teams to develop and implement improved customer log-in and authentication improvements • Work with 3rd party vendors when applicable to manage partnerships and ensure compliance with all requirements• Implement Agile best practices as Product Owner to drive projects to successful completion• Lead Subject Matter Expertise and thought leadership in next generation authentication capabilities • Define and manage key performance indicators pertaining to log-in controls

I'm managing and organizing user experience designs on large and complex projects. As a producer my responsibilities typically include: *creating digital project plans that detail the experience design workflow, tasks, and milestones. *working with product managers, subject matter experts, expeience designers other stakeholders to develop accurate project sizing and secure the necessary resources for the project*tracking and triaging issues as they arise and work to resolve them expeditously and efficiently

· Creating and optimizing the digital shopping and application experience · Researching, analyzing and executing strategies and tactics to increase online application start and completion rates, driving customer cross sell and customer acquisition · Performing competitive analysis, monitoring competitive activity and reacting to online trends · Creating and maintaining digital sales strategy roadmap and forecast· Analyzing and reporting on digital sales plans/forecasts · Leading large projects designed to provide an optimal digital sales experience, leveraging digital best practices · Partnering with a number of internal groups to drive digital demand and sales while maintaining a seamless transition across all digital experiences· Monitoring and managing risk associated with online application processes and procedures· Utilizing market knowledge and trends to inform design and strategy

Offering strategy and tactical execution guidance for social media and mobile marketing programs. I offer specific expertise in integrating new marketing strategies into traditional marketing programs. I have helped retail, logistics, and software companies better understand the landscape they operate in, as well as offer an independent point of view of current programs.

• Responsible for managing all public site content and application process for credit card products• Define and execute new review process to ensure all site content is reviewed by business, legal, and compliance partners at least every 12 months.• Implement new SEO and keyword strategies for consumer credit card products• Manage updates to Wells Fargo credit card product pages to ensure content legal and compliance standards• Build "playbooks" to account for and implement short notice content updates such as Federal Reserve prime rate changes• Provide leadership to develop mobile optimized content to encourage credit card applications in the mobile channel• Provide project plan for sun setting existing credit products in the online channel• SME for responsive design elements of new online shopping experience for credit card products• Lead development and implementation of net new pages to support various business objectives: New products, highlight product features, or product FAQs.• Ensure SEO best practices are included so appropriate and helpful content is provided during customer searches on WellsFargo.com• Ensure continuity of review processes as major site revisions occur• March 2015 "Shared Success" Award recipient • April 2015 "Shared Success" Award recipient • Q4 2015 Team Excellence Award Nominee and Recipient (COPS Team)• Q4 2015 Team Excellence Award Nominee and Recipient (CCS Rising Rate Project)

• Responsible for improving mobile web online application experience• Manage updates to Wells Fargo credit card product pages to ensure content legal and compliance standards• Manage launch of new credit card products into Wells Fargo online platform• Provide leadership to develop mobile optimized content to encourage credit card applications in the mobile channel• Provide project plan for sun setting existing credit products in the online channel• Provide User Acceptance Testing for mobile applications• SME for responsive design elements of new online shopping experience for credit card products• March 2015 "Shared Success" Award recipient • April 2015 "Shared Success" Award recipient

• Responsible for improving mobile web online application experience through• Manage updates to Wells Fargo credit card product pages to ensure content legal and compliance standards• Manage launch of new credit card products into Wells Fargo online platform• Provide leadership to develop mobile optimized content to encourage credit card applications in the mobile channel• Provide project plan for sun setting existing credit products in the online channel• Provide User Acceptance Testing for mobile applications• SME for responsive design elements of new online shopping experience for credit card products

• End-to-end marketing lifecycle management for development of both public and client on-site digital marketing assets• Provide ongoing planning and forecast documentation to provide visibility to sales performance of Merrill Edge Self Directed and Advisory Center products• Implementation of CoreMetric tags to properly identify marketing assets as they drive sales through the sales funnel• Develop multiple reporting routines to convey marketing program performance, sales funnel, and other metrics• Offer key insights to senior management from various reporting pipelines, and offer POV to replicate successes and improve on past marketing tactics• Manage creative process, directing creative direction and feedback, and steward the creative development of marketing assets• Maintain asset tagging and categorization to ensure proper and accurate sales reporting within the sales funnel for on-site, 3rd party, paid search marketing• Provide executive level summaries of yearly, monthly, and weekly marketing plans, forecasts, and results• Manage agency resources, pipeline, and scope of services

Developing and implementing strategic insights for the Consumer and Small Business channels to better understand on-line conversion of consumer and small business deposit accounts via WellsFargo.com.Responsible for understanding online marketing asset performance, and guiding go-forward strategies accordingly.Develop competitive assessments to understand how current online assets fit into the overall landscape, and make recommendations to differentiate the Wells Fargo brand and productsDevelop project requirements to assign details for reporting metrics of success around public site optimization initiatives.Offer insights regarding online account application fulfillment and associated drop-off rates within the user experience/application processIdentify opportunities to better message to the "Millennial" customer segmentWork within Unica MRM system to execute online marketing campaignsDevelop extensions of current reporting to better understand the data within

• Implement internal marketing programs for multiple levels of the enterprise, fully explaining appropriate facets of new IT and Data Security programs.• Leverage E-mail, Web, and internal social sites such as Confluence and SharePoint to proactively disseminate information to targeted audiences• Develop social media governance guidelines that allow bank associates to participate in social media platforms, while maintaining the integrity of IT security policies• Create promotional materials, coordinate and participate in Executive level presentations• Collaborate with IT development teams, internal corporate communications, product managers to effectively market new IT products and services• Formulate, direct, and execute marketing activities and policies to promote IT products and services in conjunction with corporate advertising and promotions departments• Identify, develop, and evaluate marketing strategy based on needs of specific lines of business• Evaluate financial impact of plan development and execution, and make fiscally sound decisions that produce the best outcome for the business• Develop enterprise level guidelines for social and collaborative sites in line with corporate governance guidelines• Define strategy and launch internal websites communicating different Global Information Security initiatives• Mantain internal websites by updating content with new and/or updated information regarding digital security programs

Responsible for the development of social and mobile marketing strategies and tactics from square one.• Strategic planning and execution of social and new media tactics to further promote the consideration and trial of Family Dollar stores• Develop and tactically execute social media marketing promotions to maximize participation among internal partners and external vendors• Develop metrics to communicate effectiveness of new media marketing that are in alignment with best practices within the respective media forum• Work across all facets of the marketing team and company as a whole to ensure consistent consumer messaging and brand image are communicated within new media forums• Lay groundwork for CRM program that will actively engage core shoppers and reach out in compelling ways to occasional shoppers, with the overall goal of increasing trip frequency and basket size.• Determine best practices to incorporate vendor assets in new media campaigns• Content and Community management of a social media channel with 200K+ fans• Managing Bounce-Back coupon program to drive incremental sales and traffic.

• Develop and implement analytical tools to assist merchandising team to better understand promotional events as well as promotional space within stores.• Generate and distribute periodical results of promotional events and promotional floor space• Actively participate in executive meetings concerning chain-wide promotional activities.• Develop and present analysis’s of past promotional events and how these evens impact business• Compile data concerning new store openings to better understand the effectiveness of new store grand opening tactics• Development and manipulation of SQL scripts to compile data directly from databases.• Work with various departments within the company to develop new processes and tools to make the promotional planning process more streamlined and efficient• Participated in exploratory committee to determine industry best practices and develop roadmaps for social media tactics

Responsible for maintaining access control database for major energy companyAssure that proper procedures are followed for security control measuresAdhere to Federally mandated policies and procedures regarding controlled access to energy and nuclear sitesManage and coordinate access for large numbers of sub-contractors, temporary employees, and special project vendorsCreated new procedures implemented during a major corporate merger with Cinergy, Inc.Develop strong computer skills using MS Word, Excel, PowerPoint, as well as GE Access Vision and Casi-Rusco Picture Perfect Access Control softwareImproved and implemented training policies and procedures for new employeesDaily use of database management software writing and executing SQL scripts

Responsible for concept development and execution of marketing programs for clients such as NAPA Auto Parts, Perdue Chicken, and Stanley Tools for both retail and wholesale channelsOrganization of a wide range of marketing plans, ranging from national sales driver promotions to one-off marketing programsDevelopment of creative hospitality programs for clients that take advantage of sponsorships of major sporting events such as NASCAR Races, College Football, and other sporting eventsPurchase of media (Radio, TV, Outdoor) to advertise and promote marketing programs. Also developed programs centered around direct mailPost-program analysis of marketing events to report back to clients

Organization and execution of special events all over the south east, ranging from Key Account grand openings, trade shows, to community festivals and celebrations with crowds of up to 300,000 peoplePromotions for such clients as Wal-Mart, Harris-Teeter, Sam’s ClubOrganization of interactive marketing promotions at large scale events such as CMA Fan-Fair, NCAA Football GMAC Bowl, NASCAR’s Coca-Cola 600 and UAW-GM 500 racesManagement of part-time employees that assist with events, including scheduling, accommodations, hours worked, and team buildingAssisting supervisor with recruitment and interviews of prospective new employeesDevelopment of new ideas to promote Coca-Cola and its brands in new, entertaining, and exciting waysMarket and demographic reporting based on eventsCross-trained in the various sales formats involved in the beverage industry