Hemant Dixit Email & Phone Number

New Delhi Area, India

Operations Manager, catering to FATCA and CRS regulatory requirements for retail and corporate customers. Key Highlights:1.Lead a 250 member Operations team across locations (Delhi & Chennai) to deliver to due diligence requirements for RBS customers in order to stay compliant with the FATCA & CRS (Common Reporting Standards) reporting requirement..

New Delhi, Chennai

Projects Lead, multiple projects for personal and business banking customers / processes across locations. Managing, and providing support, coaching and mentoring to fellow project managers.Key responsibilities included:1. Conduct stakeholder interviews, surveys and facilitate change forums to enable seamless change delivery across the program2.Responsible.

New Delhi Area, India

Change management across locations, Process Migrations to different centers, defragmentation of processes, streamlining, Transitions, Process improvements.1. Extensive exposure to Project and Program management, Back end Operations, Transitions, Strategic Planning to enable partnership and support the operations and process improvement initiatives2..

New Delhi Area, India

• ROLE: Lean Implementation (Retail Operations), Driving efficiency through process re engineering, and eliminating non value adding process steps, improving customer satisfaction and employee morale.I have successfully.
• Ability to handle complex analytics
• Excellent communication and presentation skills
• Present outcomes/analysis to senior stakeholders and drive decision making sessions
• Proficiency in Lean Tools: Proficiency in handling Lean projects and deliver solutions. Hands on experience in:1. Design Value Stream Maps to showcase end to end Service Delivery and Identified Opportunities2. Design.

New Delhi Area, India

Operation management, Account Maintenance Processes, Customer Service, Managing change / implementation.Managing a 70 member team, coordinating across locations, managing work flows, resource and logistical requirements, working closely with the technology teams to work through continuous improvement and driving efficiencies. Implementing workflow.

New Delhi Area, India

ABN AMRO Bank, LaSalle Bank, Accounts Reconciliation for US based corporate customers.Responsibilities include:1. Directly manage the performance and training needs of the team2. Accountable to the Centre Manager for delivery of team targets including customer service standards and risk mitigation3. Ensure the cases are reviewed as per procedures and.