Dominic Hernandez Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pennsylvania, United States

Washington, District Of Columbia, United States

•Analyzed climate financial risk assessments by modeling first-party client data against third-party weather data. Prepared client-facing presentations and worked directly with clients to help them understand their climate risk exposures. •Structured client-calibrated weather derivative and weather insurance products to reduce their climate risk exposures. Managed renewal seasons with new client contracts. Consulted clients on financial instrument selection. Assisted senior risk analyst in keeping aggregate portfolio in-line with pre-approved risk taker pricing parameters. •Successfully delivered new web platform for exploratory climate data analysis. Responsibilities entailed: building specs, collaborating with engineering on technical design, overseeing timelines, and configuring data products to platform. •Second employee hired on Demex Product Team. Utility player in an early-stage startup environment. Adapted position to address evolving business priorities and contributed to new strategies between seed and Series-A rounds of funding.•As lead sales engineer, designed and implemented co-branded client web experience portals curated to the client’s geography, industry, and risk exposures. Led most customer demos and was responsible for post-onboarding training and support program.

•Created and edited market-facing articles and reports that leveraged Demex and customer data/expertise for thought leadership. Assisted senior analysts with modeling client data against multiple weather data sources. Performed weather-data validation and quality assurance for the Demex Solutions Center

Lancaster, Pennsylvania Area

•Demonstrated exceptional technical support to a diverse set of customers at Apple Retail Store - Park City. Responsibilities entailed: Genius Bar appointments, iPhone Repair, Mac Repair, mentoring technical specialist and expert teams, customer de-escalation, consulting customers on recommended solutions. •Earned a Net Promotor Score (NPS) of +100 in Q3 2019, keeping store-wide Genius Bar NPS above goal-level. Average NPS ~90 over 15 quarter tenure working in Apple Store Genius Bar. •Lead Genius Room Driver. Collaborated with leadership on innovating systematic quoting and repair process during battery-gate prior to company-wide quoting automation software release.

Lancaster, Pennsylvania Area

Lancaster, Pennsylvania Area

Master Of Science - Ms, Integrated Scientific Applications

Specialization: Weather Intelligence & Risk Management

Bachelor'S Degree, Meteorology

Activities and Societies: Treasurer - Millersville University Student Chapter of the American Meteorological Society

Education record

Transferred to Millersville University Spring of 2015 to pursue Meteorology and Mathematics