Program Management Support
CurrentAsses, track, monitor, and escalate break/fix tickets for assigned J-DIRsMonitor, assess, and track service providers’ authorized service interruptions and advise the government on user impact during the ASI. Conduct and assist in Requirements/Projects site surveysAssist in the defining/drafting of JS customers’ IT requirementsManage IT projects from initial request to completion Install and configure JWICS end user devicesCompile and conduct metrics and trend analyses