David Tran Email & Phone Number

Adelaide, South Australia, Australia

Adelaide

• Bank SA Service Uplift Program
• Lead Business Analyst working as part of an agile team, tasked with analysing client business processes and subsequently, propose business process improvement solutions
• Facilitated client meetings and showcased our findings
• Generated reports based on internal metrics and consulted clients on how to improve their services
• Built an automated solution that allowed for reports to retrieve data from various sources and dynamically update… Show more Bank SA Service Uplift Program
• Built an automated solution that allowed for reports to retrieve data from various sources and dynamically update views

• As a Client Relations Officer, our role revolved around interacting with our clients, which in this case, were Australian schools from every state. Being knowledgeable about the software solutions that the company.
• Remote installations and diagnosis of technical system issues
• Clients include Australian schools all across the country
• Consulted with clients on a daily basis and subsequently built a positive rapport
• Knowledgeable and understanding of the differences between states and types of schools and their needs
• Suggested and implemented various improvements in the Support team processes and procedures, resulting in increased efficiency

• As a U-buddy, our role revolved around providing excellent customer service for anyone who comes to through the door, regardless of whether they are internal or external to the University itself. Being knowledgeable is.
• Excellent Customer service for anyone who comes through the door at Campus Central
• Capable of self-management leaving other U-buddies to focus on other matters
• Knowledgeable and understanding exactly what customers want
• Student mentality when it comes to learning aspects of the job
• Team player mentality Show less

Bachelor Of Business (Management Of Information Technology), Business

Education record