David Tran Email & Phone Number

Adelaide, South Australia, Australia

Adelaide

Bank SA Service Uplift Program• Lead Business Analyst working as part of an agile team, tasked with analysing client business processes and subsequently, propose business process improvement solutions• Facilitated client meetings and showcased our findings• Generated reports based on internal metrics and consulted clients on how to improve their services• Built an automated solution that allowed for reports to retrieve data from various sources and dynamically update… Show more Bank SA Service Uplift Program• Lead Business Analyst working as part of an agile team, tasked with analysing client business processes and subsequently, propose business process improvement solutions• Facilitated client meetings and showcased our findings• Generated reports based on internal metrics and consulted clients on how to improve their services• Built an automated solution that allowed for reports to retrieve data from various sources and dynamically update views• Recognition for performanceMacquarie Group (MQG) Billing• Business Analyst working as part of an agile team, tasked with providing a new billing solution for the client• Deep analysis of client’s current processes and understanding of the metrics, reports, and end-to-end resources involved• Created an automated billing solution for client which could, and has been leveraged for other accounts within the company• Recognition for performanceANZ Customer Communication Management (CCM)• Business Analyst working solo, tasked with coordinating training workshops and knowledge transfer from two remote teams.• Analysis and understanding of knowledge being transferred to better facilitate meetings and minimise wasted time• Successful training and knowledge transfer to inheriting team, monitored for an additional week before sign offDXC Consulting• Business Consultant working remotely as part of a team within the RPA space, tasked with learning this new technology to better understand and enhance the Company’s capability in this emerging industry/market• Flown out to Sydney/Melbourne to work with teams and meet clients in person• Coordinated with other consultants to secure work for the Company Graduate Consulting Project• DXC Graduate working as part of an agile team, tasked with delivering a service that would enhance the experience for future DXC Graduate Cohorts• Created an internal application that allowed for an improved and more streamlined onboarding experience Show less

As a Client Relations Officer, our role revolved around interacting with our clients, which in this case, were Australian schools from every state. Being knowledgeable about the software solutions that the company provided was key to our success and facilitated us in helping clients resolve their issues. The role acted primarily as remote assistance which cases that we had to deal with ranging from simple support and taking calls, to complete installations and diagnosis via remote “WebEx”… Show more As a Client Relations Officer, our role revolved around interacting with our clients, which in this case, were Australian schools from every state. Being knowledgeable about the software solutions that the company provided was key to our success and facilitated us in helping clients resolve their issues. The role acted primarily as remote assistance which cases that we had to deal with ranging from simple support and taking calls, to complete installations and diagnosis via remote “WebEx” sessions.• Remote installations and diagnosis of technical system issues• Clients include Australian schools all across the country• Consulted with clients on a daily basis and subsequently built a positive rapport• Knowledgeable and understanding of the differences between states and types of schools and their needs• Suggested and implemented various improvements in the Support team processes and procedures, resulting in increased efficiency• Team based environment Show less

As a U-buddy, our role revolved around providing excellent customer service for anyone who comes to through the door, regardless of whether they are internal or external to the University itself. Being knowledgeable is key to success in this job or at the very least, have a knack for finding out information that a customer may require. We have an extensive database available to us when solving queries and being able to adapt and learn on the job is a fundamental skill needed to manage the… Show more As a U-buddy, our role revolved around providing excellent customer service for anyone who comes to through the door, regardless of whether they are internal or external to the University itself. Being knowledgeable is key to success in this job or at the very least, have a knack for finding out information that a customer may require. We have an extensive database available to us when solving queries and being able to adapt and learn on the job is a fundamental skill needed to manage the busy flow in the workplace.• Excellent Customer service for anyone who comes through the door at Campus Central• Capable of self-management leaving other U-buddies to focus on other matters• Knowledgeable and understanding exactly what customers want • Student mentality when it comes to learning aspects of the job• Team player mentality Show less

Bachelor Of Business (Management Of Information Technology), Business

Education record