Dua Hamid Email & Phone Number

Experienced IT Engineer with 4 years of hands-on experience. Proficient in problem-solving, cross-functional collaboration, and Jira project planning. Certified as a Professional Scrum Master (PSM), adept in both traditional and Agile methodologies, poised to excel as a Scrum Master

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  It Engineer

  I2C Inc.

  Sep 2020 - Present - Lahore District, Punjab, Pakistan

  • Managing Internal and external communication, escalation, and negotiating solution and resolution to the conflict that has been escalated. • Problem Management and work proactively in case of any emergency. • Work closely with Project and product managers during all phases of SDLC. • Responsible for production services monitoring implementation and alerts/notification generation for production services deployed. • Coordinating and assigning tasks to junior team members, ensuring accountability and timely completion. • Conducting meetings and facilitating effective collaboration and communication among team members. • Presenting the weekly incident report in a meeting.• Responsible for query optimization and various Scheduler/Crons setups to observe transaction behavior for analysis and issue identification (SQL, Informix, MySQL). • Ensuring incident documentation is accurate and up to date. • Performing root cause analysis with Product Support and Engineering Teams.