Duaa A. Email & Phone Number

Maui County, Hawaii, United States

Gained experience working across the psych ward, Emergency Department (ED), and various hospital floors to support patients with complex behavioral and medical needs. Provided direct support to families with surrogate and health directive forms, ensuring patients’ wishes were documented and respected.Collaborated closely with multidisciplinary treatment teams, including psychiatrists and social workers, to create effective discharge plans tailored to each patient's needs, creatively adapting to limited local resources in Maui. Developed a deep understanding of Maui’s community resources, helping to identify support systems for patients where resources are scarce. Demonstrated excellence in medical note-taking for treatment meetings, discharge instructions, discharge summaries, behavioral health assessments, consults, and progress notes.Practiced HIPAA compliance, earned hospital certifications, and maintained confidentiality in all aspects of patient care.Acquired proficiency with EPIC, efficiently documenting and updating patient records in accordance with hospital standards.Built connections with local resources to enhance service accessibility and strengthen patient support networks. Tailored social work assessments to better meet the needs of the social work team, modifying outdated formats to improve functionality.Organized orientation materials with the social work manager, including a comprehensive binder for new team members. Supported the behavioral health unit by answering calls, addressing patient needs, and building trust and rapport with patients through compassionate engagement. Actively filled in for team members as needed, demonstrating flexibility and a collaborative, team-oriented approach.

Managed banking relationships and established supplier credit accounts to ensure seamless financial operations.Oversaw accounts payable, handling all farm expenses and payments through QuickBooks to maintain accurate financial records.Created and managed content for the farm's website and social media platforms to promote engagement and visibility for the farm and Foundation.Coordinated team-wide announcements on job openings and volunteer opportunities to support recruitment efforts.Interfaced with ProService to manage HR tasks, including new hire onboarding, payroll processing, and other HR-related activities.Provided first-level HR support, assisting with annual reviews, complaint resolution, and overseeing hourly staff time entry for payroll.Collaborated with external accounting and tax consultants, supplying required information to ensure compliance and accuracy.Worked directly with the CEO to prepare pro-forma financial statements and business finance projections.Supported the farm sales team and CEO in redesigning and optimizing the order-taking and fulfillment processes using electronic records.Monitored invoicing for the farm sales team, reconciling payments and managing invoice aging to ensure timely collections.Generated periodic financial reports, analyzing farm revenue, costs, and profit margins for strategic insights.Developed forecasts for farm and event sales, anticipated spending, and cash flow to aid in financial planning.Designed marketing collateral to support the events team’s promotional needs, enhancing event visibility and engagement.Collected invoicing data from the events team, ensuring payment reconciliation and addressing any discrepancies.

Remote

Assisted in coordinating human resources programs such as employee orientation, staff development, benefits enrollment, employee engagement initiativesCollaborated with cross-functional teams to ensure seamless integration of HRIS with payroll and time-tracking systemsProcessed system administration including employee data entry and modifications (reporting chain, title changes, location changes, transfers, and cost center changes)Oversaw the employee new hire data entry process ensuring data is in the system in a timely manner (including I9 form) and all necessary forms are submitted to payrollManaged electronic employee files and ensure accuracy in Paychex, Bamboo, Ease, and Google DriveCreated and Analyzed various reports on a weekly, monthly, quarterly basis as requested by HR and other departmentsMonitored effectiveness of human resources programs with an eye on continuous improvementsRecommends new approaches, policies, and procedures to effect continual improvements in efficiency of team and services performedLed monthly programs for employee engagementCreated weekly content for newslettersScheduled meetings and interviews as requestedPerformed basic mathematical computationsManaged unemployment claims and ensures timely responseAssisted other team members, including T+C leadership, in supporting, organizing and executing departmental projects

California, United States

Conducted individual counseling sessions with clients, fostering a safe and non-judgmental environment to facilitate open dialogue and trust-buildingCollaborated with a multidisciplinary team, including psychologists, psychiatrists, and medical staff, to develop comprehensive treatment plans tailored to each client's unique needs and goalsAssisted clients in identifying co-occurring disorders and collaborated with mental health professionals to address underlying psychological challengesEmployed evidence-based practices and current research to stay up-to-date with the latest advancements in addiction treatmentAdvocated for clients' rights and access to essential social services, including housing, employment, and healthcare resourcesMaintained detailed and confidential client records, ensuring HIPPA compliance with ethical and legal standardsSupported the development and implementation of recreational and therapeutic activities to improve clients' emotional well-being and coping mechanisms

Bishkek, Kyrgyzstan

Contributed to the research and proposals for local village community developmentAttended local events such as Climate Change/ Disaster Relief Hackathon, Annual Gender BondsBall, Women in Politics (getting women ready for upcoming elections), and climate change workshopsAided in end of the year payroll reports Proofread Russian-translated proposition proposals for UN Agencies to receive approval for implementationMade changes in government agency documents to aid in coherenceCreated content to promote events, campaigns, and for newsletters

Dallas, Texas, United States

Guided new hires through the onboarding process like an employment concierge as individuals gear upto start the next steps in their careers with the clientsCreated and maintained employee files on BullhornOversaw facility-specific payroll on a weekly basis and labor management dataAssisted with all internal and external HR related inquiries or requests such as policies, payroll, benefits,engagement recognitionAssisted Senior Recruiters to fill in new positions by developing new sourcing initiativesCreated 10-100 monthly marketing packages and anniversary cards to ship out to candidatesServed as a process auditor, ensuring that each step of the pre-employment process was complete fornew hiresTook inbound calls throughout the day while balancing outbound calls

Coppell, Texas, United States

Maintained calendar, and was in charge of scheduling for the director ofEnterprise SolutionsProcessed invoices and expenses using MUNIS to facilitate on-time payment.Arranged rapid office equipment repair and maintenance with vendors.Interacted with vendors, contractors and professional services personnel toreceive orders, direct activities and communicate instructions.Delivered top-notch administrative support to office staff, promoting excellencein office operations.Transferred and directed phone calls, guests and mail to correct staff members

Plano, Tx

Provide administrative support such as clinical intakes, scheduling, answeringphone calls, updating records, onboarding, and payroll processingScheduled interviews, and prepped perspective candidates with MicrosoftTeamsAnalyzed issues and trained new and existing employeesLearning and Applying how to analyze Quantitative Electroencephalograms,and raw EEG wavesTailoring treatment plan's for client's using a multi-modal approachEducate clients about brain-body wellness, an educational approach to mentalhealth that includes cognitive therapy, mindfulness training, and peripheralbiofeedbackReceived specialized training on the utilization and care for EEG, Electrodes,and other various equipment

Frisco, Tx

Worked as a senior cognitive and sensory-motor coach that followed the Brain Balance protocolDirect contact with children who experienced a wide array of behavioral and cognitive disorders including multiple learning disabilitiesExposed to a holistic approach to stimulating the brain through a set protocol for each child

Master'S Of Social Work, Specialized In Mental Health & Substance Abuse Treatment

Bachelor'S Degree, Psychology

Associate'S Degree, Core Classes, 3.3

Activities and Societies: Completed high school diploma and an associates degree simultaneously through the Richland Collegiate High.