Duane Williams Email & Phone Number

Orlando, Florida

+Nexidia Analytics user administration and facilitation+Utilize speech analytics to create reportouts to executives throughout the company relating to current topics and trends. +Developed and facilitate trainings for domestic and international use of Nexidia speech analytics program+Create and facilitate trainings for leadership team to integrate exisiting technology to drive performance and sales +Research, create and implement digital badges to drive sales utilizing Gamification and Cash Spiffs+NICE Engage user administration and data specialist+Liaison between sales leadership and technology leadership

+Cultivate a team of 25 - 30 Cast Members to adhere to the Sales Through Service philosophies+Develop Standard Operating Guidelines to align the policy, procedures and operations of two sites+Partner with Labor & Scheduling to remove gaps in coverage and better align coverage to operational needs +Facilitate calibrations to ensure that consistent communication is being delivered to Guests+Provide one on one coaching to enhance Cast Members’ sales and performance+Collaborate on the Rapid Improvement Efficiency plan to help streamline team productivity+Enhance sales performance through creative motivational activities and contests

+Partner with DRC Leadership and Management to develop and deliver training+Facilitate bi-weekly team meeting for Trainers, providing feedback and action plans+Serve as DRC liaison for Casting Partners; proctor testing to potential candidates and arrange interviews+Support the Recognition and Events team to recognize Cast+Collaborate with partners across Walt Disney World including: IT, Recreation, HR, Creative Design, Resorts, Security et al +Administer all activities for training classes, including but not limited to: scheduling, class preparation of materialsand equipment, arranging tours, graduation, creating system ID’s and ensuring all new hire classes are paid properly

Bachelors, Photography

Associate'S Degree, Film/Cinema/Video Studies