Duane Williams

Duane Williams Email and Phone Number

Customer Success Manager at NICE Ltd @ NICE Ltd
hoboken, new jersey, united states
About Duane Williams

Experienced Sales Service Supervisor with a demonstrated history of working in the entertainment industry. Strong sales professional skilled in Career Development, Coaching, Mac, Studio Lighting, and Career Counseling.

Duane Williams's Current Company Details
NICE Ltd

Nice Ltd

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Customer Success Manager at NICE Ltd
hoboken, new jersey, united states
Website:
nice.com
Employees:
5876
Duane Williams Work Experience Details
  • Nice Ltd
    Customer Success Manager
    Nice Ltd Jun 2022 - Present
  • Nice Ltd
    Senior Business Consultant
    Nice Ltd Jul 2021 - Jun 2022
  • Watermark
    Client Success Manager
    Watermark Dec 2020 - Jul 2021
  • The Walt Disney Company
    System/Program Business Analyst
    The Walt Disney Company Jul 2018 - Jan 2021
    Orlando, Florida
    +Nexidia Analytics user administration and facilitation+Utilize speech analytics to create reportouts to executives throughout the company relating to current topics and trends. +Developed and facilitate trainings for domestic and international use of Nexidia speech analytics program+Create and facilitate trainings for leadership team to integrate exisiting technology to drive performance and sales +Research, create and implement digital badges to drive sales utilizing Gamification and Cash Spiffs+NICE Engage user administration and data specialist+Liaison between sales leadership and technology leadership
  • The Walt Disney Company
    Sales & Service Leader
    The Walt Disney Company Jul 2015 - Jul 2018
    +Cultivate a team of 25 - 30 Cast Members to adhere to the Sales Through Service philosophies+Develop Standard Operating Guidelines to align the policy, procedures and operations of two sites+Partner with Labor & Scheduling to remove gaps in coverage and better align coverage to operational needs +Facilitate calibrations to ensure that consistent communication is being delivered to Guests+Provide one on one coaching to enhance Cast Members’ sales and performance+Collaborate on the Rapid Improvement Efficiency plan to help streamline team productivity+Enhance sales performance through creative motivational activities and contests
  • The Walt Disney Company
    Training & Delivery Coordinator
    The Walt Disney Company Jul 2012 - Jul 2015
    +Partner with DRC Leadership and Management to develop and deliver training+Facilitate bi-weekly team meeting for Trainers, providing feedback and action plans+Serve as DRC liaison for Casting Partners; proctor testing to potential candidates and arrange interviews+Support the Recognition and Events team to recognize Cast+Collaborate with partners across Walt Disney World including: IT, Recreation, HR, Creative Design, Resorts, Security et al +Administer all activities for training classes, including but not limited to: scheduling, class preparation of materialsand equipment, arranging tours, graduation, creating system ID’s and ensuring all new hire classes are paid properly

Duane Williams Education Details

Frequently Asked Questions about Duane Williams

What company does Duane Williams work for?

Duane Williams works for Nice Ltd

What is Duane Williams's role at the current company?

Duane Williams's current role is Customer Success Manager at NICE Ltd.

What is Duane Williams's email address?

Duane Williams's email address is du****@****ail.com

What is Duane Williams's direct phone number?

Duane Williams's direct phone number is +126724*****

What schools did Duane Williams attend?

Duane Williams attended The Art Institutes, Art Institute Of Philadelphia.

Who are Duane Williams's colleagues?

Duane Williams's colleagues are Adrian Swann, Michael Sochůrek, David Margolies, Veronika Ouradova, Chris Gonzalez, Kim Tat, Jamilu Muhammed Kasim.

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