Duane M. Email & Phone Number

Bristow, Va, Us

Provide strategic leadership for increasing profitability by diversifying revenue streams, efficiently managing current operations, developing ReStore expansion strategies, supervising acquisitions, marketing, and promotion of the ReStores in the community. Determine the market demand and assign tasks related to donating and acquiring products from individuals and the business community. Developed and established procurement and e-commerce verticals to drive top-line sales.Key Accomplishments• 40%-65% KPI improvement across all measured matrixes.• Increased sales by +40% in the first year.• Increased Customer Response Scores from 75% to 95%.• Developed leadership/team member talent assessments.• Created and launched an E-commerce platform for the East Coast.

Baltimore Area

Provide strategic leadership to my business units of 12 active entertainment trampoline parks. Annual volume of 23 million in revenue for my enterprise, driven through multiple venue channels including F&B, retail merchandise, and guest experience. Intense focus on people, processes, and safety are north stars in my position. Key Accomplishments• 20%-50% KPI improvement across all measured expectations • District end the year ranked #2 in the company. When I took over it was ranked #10 • Full-scale P&L responsibility for my 23M portfolio• Led corporate leadership projects to improve park processes and guest engagement.• Led in developing corporate training and talent assessment; IDPs and 9 Box.• Developed a culture of extreme ownership

Falls Church, Virginia

Provide strategic leadership to my business unit of 53 team members stores with an annual volume of 28 million. Developed short-term and long-term initiatives with an emphasis on people, processes, and culture. Key Accomplishments• Successfully recruited, retained, and trained two MIT candidates for promotion. • Exceeding sales-to-plan budget 100% every month.• Successfully taught relationship selling and overcoming objections to my sales team which has increased their closing rate and the company's profitability.

Northern Va

Provide strategic leadership to my business unit of 18 stores with an annual volume of 30 million by leading change through the Mattress Firm integration. Develops short-term and long-term initiatives with an emphasis on people, processes, and culture. Currently serves as a mentor for fellow District Sales Managers within the region. Provide coaching on customer-focused selling strategies designed to build customer loyalty, build employee retention, and differentiate us in the marketplace. Key Accomplishments• Successfully achieved Top 3 overall performance ranking in the region for Sleepy's before conversion.• Exceeded sales-to-plan budget more than 75% of the time with Sleepy’s.• Successfully recruited high-caliber, forward-thinking leaders to join my business unit, which has resulted in increased productivity and higher business acumen.

Fairfax, Virginia

Provide leadership and strategic influence on the business. Also, fully responsible for the day-to-day operations of 28 stores with a volume of $60 million. Focus on developing programs that deliver efficiency and play a leading role in the development and implementation of robust operational processes. Responsible for detecting business opportunities to maximize sales. Provided effective execution of company directives and promotions to achieve goals. Responsible for recruiting, hiring, and developing internal and external talent for present and future opportunities. Led teams of over 300 people.Key Accomplishments• Successfully achieved at least Top 3 overall performance ranking in the company out of 42 territories every year for 4 years.• Achieved 95% or better Customer Service score from 2011-2014.• Reduced shrink from 2.2% to .9% • Exceeded sales-to-plan and EBIT every year for 4 consecutive years.

Raleigh-Durham, North Carolina Area

Greater Memphis Area

Augusta, Georgia Area