Duane Turner Email & Phone Number

Hollywood, Florida, United States

Hollywood, Florida, United States

Cayman Islands

Maintained reservation calendar through internal company system as well as through Vrbo & Airbnb. Trained new office staff, delegated tasks, and reviewed schedules. Handled emails, phone calls, and walk-ins in regards to current and future reservation bookings. Made predictions based on seasons and blocked the reservation calendar based on required maintenance issues. Assigned rooms based on needs and availability. Updated the company website using WordPress. Maintained the company’s TripAdvisor account.

Grand Cayman, Cayman Islands

Expanded keywords and related terms used on parked websites to enhance the relevancy of advertiser links displayed on the page, in order to increase visitor clicks and customer revenue. Also provided customer service and technical support via phone, email, and instant messenger in all aspects of domain name registration and hosting to sister company Directnic.com.

Orlando, Florida Area

Processed journal subscriptions and corresponded with customers via email and phone to resolve fulfillment issues. Assisted in the creation and updating of the departments e-newsletter which later grew to being a major part of the global intranet site. Promoted to Senior Advisor of the E-Care Department in 2007. Oversaw day-to-day operations of the E-Care department; monitor team’s performance to maintain quality assurance; conduct quarterly employee reviews and submit reports to the Team Manager. Worked heavily with Microsoft Office which included creating Excel spreadsheets and Access databases