Duane Phillips

Duane Phillips Email and Phone Number

Aircraft Routing Instructor Developer @ Delta Air Lines
atlanta, georgia, united states
Duane Phillips's Location
Newnan, Georgia, United States, United States
Duane Phillips's Contact Details

Duane Phillips work email

Duane Phillips personal email

n/a
About Duane Phillips

I am blessed that my personality and job history have suddenly came together at a time that allow me to gain a job for which I’ve long desired. I am a trainer. As far as job history, I am a professional who has worked in the retail, hospitality, shipping/receiving, dining, and transportation industries. I have 35 years in hospitality and transportation fields. While in these areas, I have dabbled in management, content management, project management, communications, customer service, Six Sigma, sales, and web design. I love writing and communicating a message. I believe that every person on this planet has a purpose in life. However, not everyone understands that or bothers to work toward that purpose. I want help everyone realize their potential. Through humor, history, and storytelling, I strive to convey the message that we can live on a higher level. We don't have to settle. When we settle, we die.Specialties: Customer service, content management, communications, public speaking, writing, and finally, facilitating.

Duane Phillips's Current Company Details
Delta Air Lines

Delta Air Lines

View
Aircraft Routing Instructor Developer
atlanta, georgia, united states
Website:
delta.com
Employees:
48977
Duane Phillips Work Experience Details
  • Rolling Hills Blessing Commisson
    Chief Executive Officer
    Rolling Hills Blessing Commisson Apr 2024 - Present
    CEO of Rolling Hills Blessing Commission, a faith based non-profit. We currently support individuals and organizations in North American, Australia, UK, Romania, and Pakistan.
  • Delta Air Lines
    Aircraft Routing Trainer
    Delta Air Lines Jun 2023 - Present
    Atlanta, Georgia, United States
    Train new employees, give recurrent training, update SOPs, test and troubleshoot new applications
  • Delta Air Lines
    Aircraft Router
    Delta Air Lines Jul 2009 - Jun 2023
    *Ensure an aircraft is available for each flight while balancing the needs of maintenance, flight attendant, and pilot rotations. *Make appropriate adjustments in order to keep operations on time. *Maintain open communications with flight dispatchers, Reservations, Airport Customer Service, Technical Operations, In-Flight Service, and pilot groups.
  • Delta Air Lines
    Executive Assistant
    Delta Air Lines Jul 2008 - Jun 2009
    *Work directly with CEO, COO, CFO and other Executive Vice Presidents, and Board members to assist customers with any complaints, concerns, or questions. *Deliver high quality service to each customer while working to ensure each issue is resolved to the satisfaction of both the consumer and company.*Upon request, write correspondence to be sent under the Executive's signature. *Assist Investor Relations, Corporate Communications, and Corporate Security with questions, inquiries, and complaint resolution.
  • Delta Air Lines
    Coordinator
    Delta Air Lines Feb 2000 - Jun 2008
    *Deliver distinctive service recovery to high value/profile customers. *Coach coworkers to streamline processes for more efficient utilization of resources. *Review customer rebuttals to track trends, and for continuous improvement. *Select task force member responsible for working with unhappy customers who planned legal action against Delta resulting in 0 lawsuits. *Ensure compliance with DOT and TSA regulations. *Liaison for the Better Business Bureau*SME for offshore vendor training.*Handled correspondence and translated documents for Song Executives
  • Delta Air Lines
    Communications Coordinator
    Delta Air Lines Mar 2004 - Nov 2004
    *Provide diverse work groups with office bulletins, company, and industry news. *Create and maintain office Intranet web sites. *Prepare and edit the site for the successful migration to a portal environment. *Publish weekly newsletter. *Update and maintain computer reference system.
  • Self Employed
    Writer/Blogger
    Self Employed Sep 2014 - Jun 2023
    I am doing something I love. That is using my creative juices to tell stories. Also, I am able to network and learn about people, cultures and other points of view.
  • Delta Premier Toastmasters
    President
    Delta Premier Toastmasters Jun 2008 - Jun 2009
    As a 7 year member of Delta Premier Toastmasters, I have served as the club President, VP of Public Relations, and Secretary. I have completed Advanced Toastmaster Gold, and Competent Leader levels. As past president, I helped lead the club to Presidents Distinguished status, the highest club status. Additionally, I coordinated and presented the Speechcraft series which teaches non-Toastmasters public speaking skills. I was the club President for the 2002-2003 and 2008-2009 Toastmasters years.
  • Delta Air Lines, Inc.
    Content Administrator
    Delta Air Lines, Inc. Mar 2006 - Jun 2006
    *Manage design, development, and maintenance of 1,000+ customer language response templates for Delta’s e-mail and written care channels*Enhance Delta’s brand image by delivering consistent message across care channels*Establish and maintain a vibrant relationship network across the company including Corporate Communications, Consumer Marketing, delta.com, and Legal to ensure access to necessary resources for content creation and updates*Seek opportunities to standardize and simplify content in support of Delta’s Transformation Plan*Serve as project manager for projects involving content*Administer content for the Customer Care intranet portal

Duane Phillips Skills

Leadership Corporate Communications Project Management Public Speaking Customer Service Management Public Relations Newsletters Operations Management Change Management Customer Satisfaction Budgets Sales Team Leadership Event Planning Team Building Social Networking Policy Social Media Marketing Project Planning Time Management Business Development Microsoft Office Networking Government Content Strategy Teamwork Business Strategy Editing Access Strategy Event Management Research Account Management Hospitality Marketing Process Improvement Retail Marketing Communications Marketing Strategy Social Media Coaching Fundraising Organizational Development Strategic Planning Leadership Development Program Management Nonprofits Market Research Training

Duane Phillips Education Details

Frequently Asked Questions about Duane Phillips

What company does Duane Phillips work for?

Duane Phillips works for Delta Air Lines

What is Duane Phillips's role at the current company?

Duane Phillips's current role is Aircraft Routing Instructor Developer.

What is Duane Phillips's email address?

Duane Phillips's email address is dw****@****ail.org

What schools did Duane Phillips attend?

Duane Phillips attended Judson University.

What are some of Duane Phillips's interests?

Duane Phillips has interest in Family, Writing, Communicating, Motivating, Speaking, History, Running, Disaster And Humanitarian Relief, Singing, Higher Living.

What skills is Duane Phillips known for?

Duane Phillips has skills like Leadership, Corporate Communications, Project Management, Public Speaking, Customer Service, Management, Public Relations, Newsletters, Operations Management, Change Management, Customer Satisfaction, Budgets.

Who are Duane Phillips's colleagues?

Duane Phillips's colleagues are Tanya Travis, Robert Byers, Lorna Y. Marrero, Aubrey Jenkins, Deborah Hodge, Bakshish Singh, Charles Cheek.

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