Shubham Dubey Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Responsible for monitoring inventory, communicate with vendors, and oversee daily operations as Manager on Duty, which has resulted in a 15% decrease in stock shortages.• Organizing shipments and maximizing the positioning of seasonal products in conjunction with the assistant store manager, which leads to a 20% boost in seasonal sales and a 30% reduction in delivery delays.• Overseeing a group of employees while making use of management skills, being proactive in providing customer support services for customer issues, and maintain prompt pricing and inventory control, which has led to a 25% drop in complaints and a 10% rise in sales.• Oversee accounts, Point of Sales, vendor contracts, provide sales reports, and monitor trends, all of which help to enhance forecasting accuracy by 20%. • Performing effective inventory management, product distribution and thorough onboarding training resulting in 20% drop in shrinkage and a 30% reduction in training time.

Toronto, Ontario, Canada

✓ Assisting Store Management team in overseeing the daily retail store operations.✓ Managing team, assigning task to associates and opening and closing the store.✓ Managing priorities and take effective decisions.✓ Come up with creative ideas to enhance sales activities.✓ Managing store cash, generating reports and keeping track of the sales on regular basis

Toronto, Ontario, Canada

Merchandising and Pricing items on daily basis. Providing support to customers as needed.Handling Cash Registers and transactions.

Bengaluru, Karnataka, India

• Functioned as a data liaison between data management team, data managers and other company business units during project start ups to organize the communication plan to ensure the right requirements are gathered from the stakeholders.• Performed data management activities like developing and reviewing Data Transfer Specifications, creating data transfer files in compliance with sponsor requirements.• Lead data management projects to ensure setup of new study in the database and helped from the execution through closing of the study. • Performed quality checks on client deliverables for completeness and ensured that the data file is meeting compliance against the standard operating procedure for data quality.• Developed clear queries to pull data from the database ensuring the validation of electronically captured data. • Generated standard and ad-hoc transfer of data formats reports to clients ensuring client is updated about the study. • Performed root-cause analysis to identify data coding discrepancies and resolved them with the help of the team and Subject Matter Experts.• Trained and mentored new data management personnel on various study procedures for different clients ensuring the smooth handling of the study.• Coordinated in creating standard data transfer formats in compliance with client requests while adhering to both internal and regulatory standards and maintained protocol portfolios for the client.• Worked in collaboration with team in recording data transfers, performing quality checks and maintained protocol portfolios as required to track workload and productivity.• Assisted in the archival of data management documentation at the end of the study and ensured smooth delivery of correct reports to sponsor.• Functioned as a Point of contact for key clients regarding any escalation and kept track of any change requests following a Change Management process through a standard operating procedure to deliver high quality data formats.

Bengaluru, Karnataka, India

• Accountable to engage with customers globally and initiate the right responses to them positively, with empathy and professionally.• Dealt with a wide range of products using a powerful information database.• Actively listened to customer queries, analyzing the root cause of the problem, and providing appropriate solutions.• Providing remote solutions to problems, probe problems and explain the solution in a way that users can understand. • Troubleshooting Hardware, Networking and OS related issues of global customers over phone which involves working in different time zones.

Bengaluru, Karnataka, India

• Cold Calling prospects in the assigned territory and explaining them the company’s product.• Assisted the team in market research, prospect identification while understanding the target company’s business process resulting in demo generation and increasing sales.• Accountable for explaining the features of the LeadSquared Sales development tool to customers and ensured smooth onboarding process.• Maintained good relationships with onboarded clients and provided ongoing support to them ensuring uninterrupted customer service.• Documented any issues hampering client relationships and identified areas of improvements.• Responsible for tracking client progress with onboarding process and resolve any issues encountered.

Egl,Bangalore

✓ Understanding of the IoT components in Pure-IT Water as a service-IoT based project ✓ Generating key reporting summarizing the crucial business metrics for the client and assisted the support team in issue resolution

Master Of Science - Ms, Project Management

Bachelor Of Technology - Btech, Computer Science

12Th

High School, Science