Holly Ducharme Email & Phone Number

Las Vegas, Nevada, United States

• Provide executive assistance in resolving administrative questions and issues not requiring the personal attention of the executive; act in an administrative liaison capacity.• Read and screen incoming correspondence and reports; make preliminary assessment of the importance of materials based on instructions from the executive; resolve matters personally within parameters established by the executive.• Receive and screen incoming calls and visitors; evaluate requests and inquiries; determine which are priority matters and alert the executive accordingly.• Maintain current knowledge of issues and activities of special interest to the executive regarding the organization as a whole; alert the executive to new developments or articles of interest.• Coordinate and facilitate the executive’s calendar to schedule appointments and engagements; arrange conferences, meetings and hearings; make travel, lodging and meeting room arrangements; ensure pertinent materials are prepared and distributed; maintain official records.• Review, proofread and edit documents prepared for the executive’s signature; ensure work product quality and quantity control by reviewing documents for content, completeness or accuracy. Respond to inquiries from external entities, exercising discretion in disseminating information.• Schedule and coordinate the activities for various support staff to facilitate the adherence to and accomplishment of work objectives; serve as supervisor or lead worker to subordinate personnel as assigned.• Organize and maintain confidential records and files for the executive; ensure the security of privileged information in accordance with State and federal laws; authorize access to information as appropriate.• Plan, organize, coordinate and oversee special projects and assignments relative to the organization as requested by the executive.

Las Vegas, Nevada

• Provide executive assistance in resolving administrative questions and issues not requiring the personal attention of the executive; act in an administrative liaison capacity.• Read and screen incoming correspondence and reports; make preliminary assessment of the importance of materials based on instructions from the executive; resolve matters personally within parameters established by the executive.• Receive and screen incoming calls and visitors; evaluate requests and inquiries; determine which are priority matters and alert the executive accordingly.• Maintain current knowledge of issues and activities of special interest to the executive regarding the organization as a whole; alert the executive to new developments or articles of interest.• Coordinate and facilitate the executive’s calendar to schedule appointments and engagements; arrange conferences, meetings and hearings for commissions, boards, or other bodies; make travel, lodging and meeting room arrangements; ensure agendas and other pertinent materials are prepared and distributed; maintain official records.• Review, proofread and edit documents prepared for the executive’s signature; ensure work product quality and quantity control by reviewing documents for content, completeness or accuracy. Respond to inquiries from external entities, exercising discretion in disseminating information.• Schedule and coordinate the activities for various support staff to facilitate the adherence to and accomplishment of work objectives; serve as supervisor or lead worker to subordinate personnel as assigned.• Organize and maintain confidential records and files for the executive; ensure the security of privileged information in accordance with State and federal laws; authorize access to information as appropriate.• Plan, organize, coordinate and oversee special projects and assignments relative to the organization as requested by the executive.

Las Vegas, Nevada

• Provide executive assistance in resolving administrative questions and issues not requiring the personal attention of the executive; act in an administrative liaison capacity.• Read and screen incoming correspondence and reports; make preliminary assessment of the importance of materials based on instructions from the executive; resolve matters personally within parameters established by the executive.• Receive and screen incoming calls and visitors; evaluate requests and inquiries; determine which are priority matters and alert the executive accordingly.• Maintain current knowledge of issues and activities of special interest to the executive regarding the organization as a whole; alert the executive to new developments or articles of interest.• Coordinate and facilitate the executive’s calendar to schedule appointments and engagements; arrange conferences, meetings and hearings for commissions, boards, or other bodies; make travel, lodging and meeting room arrangements; ensure agendas and other pertinent materials are prepared and distributed; maintain official records.• Review, proofread and edit documents prepared for the executive’s signature; ensure work product quality and quantity control by reviewing documents for content, completeness or accuracy. Respond to inquiries from external entities, exercising discretion in disseminating information.• Schedule and coordinate the activities for various support staff to facilitate the adherence to and accomplishment of work objectives; serve as supervisor or lead worker to subordinate personnel as assigned.• Organize and maintain confidential records and files for the executive; ensure the security of privileged information in accordance with State and federal laws; authorize access to information as appropriate.• Plan, organize, coordinate and oversee special projects and assignments relative to the organization as requested by the executive.

Las Vegas, Nevada

• Answer incoming calls and greet walk-in clients, directing them to the Investigator on duty. Provide general information and assistance including, but not limited to, faxing, mailing, or referring constituents to website for information requests or verifying the process to submit filings. Return all phone inquiries within 24 hours.• Perform compliance review of trust account reconciliations, facilitate the request for corrections and/or additional information from licensees, and maintain files for completed reconciliations.• Maintain and create case management files in the SOAR database. Prepare various monthly reports to monitor Compliance workload. Create new, and revise old, forms for the Compliance section as directed by the Chief Investigator.• Create and/or maintain case management files, website forms, and other files as requested. Relocate files when necessary for space issues and in compliance with record retention schedules. Abide by retention schedule and when needed, coordinate shredding of files and note in the SOAR system.• Perform clerical tasks including, but not limited to: data entry, filing, copying, and faxing. Prepare form letters, non-jurisdictional letters, statements-of-fact, resolution letters and other correspondence as directed by the Chief Investigator.• Exhibits professional characteristics in performing duties and representing the Nevada Real Estate Division. Acts in a cooperative manner and accepts constructive criticism and change. Maintains harmonious relationships and self-control when dealing with supervisor, fellow employees, and the public. • Create and maintain a desk manual reflecting current procedures for position. • Accepts other duties and special projects as directed and assigned by the Chief Investigator and other management.

Las Vegas, Nevada

• Responsible for the review and the upload of education rosters into the SOAR database and sending errors back to sponsors for corrections and resubmission. • Tasked with receiving, reviewing, calculating and maintaining statistics for all course evaluations. • Responsible for maintaining the contact list of Real Estate Advisory Committee members who audit courses. Tasked with coordinating schedules for courses to be audited with auditors, receiving the completed audit reports, and processing auditor reimbursement claims. Responsible for tracking audits and expenditures for monthly reporting and for reporting any issues to the manager and/or supervisor. • Responsible for reviewing midterm education certificates as they are received and posting to the SOAR database. • Responsible for processing daily bank deposits and organizing bank runs.• Responsible for communicating effectively with internal and external customers; helping customers resolve problems, as well as providing assistance and cooperation in achieving section and agency goals.

Las Vegas, Nevada

• Responsible for answering all calls in a timely manner and delegating the work requested to the appropriate technician to ensure the job is completed quickly and efficiently for Buildings and Grounds managed properties. • Responsible for maintaining all vendor, building and invoicing files. Responsible for obtaining corrected invoices and/or packing slips as necessary, as well as coding all invoices. Skilled in appropriating budget accounts for requested extra services.• Responsible for opening and closing work orders; responsible for maintaining a log of all calls received. Daily use on multi-line telephones, including answering and transferring calls as necessary. • Knowledgeable in bids and bidding processes. Responsible for preparing the necessary paperwork for bids, witnessing for a bid and sending off required bid documents to Carson City.• Responsible for completing monthly mileage reports. Skilled and experienced in preparing all paperwork necessary for interviewing, as well as contacting all eligible interviewees.

Las Vegas, Nevada

• Marketed to numerous outside businesses and corporations to increase overall sales and revenue.• Maintained current tenant relationships to encourage the probability of renewal, increasing profit margins.• Aided in and contributed to the organization of resident events, i.e. Thursday pizza nights, book club, and assorted holiday events such as a resident Easter egg hunt.• Strived to meet and exceed a 94% or better occupancy rating.

Las Vegas, Nevada

• Managed over 750 commercial and insurance accounts in Southern Nevada, Southern Utah and Arizona territories. • Increased sales by 17% over the previous fiscal year.• Maintained customer relationships to ensure a consistent increase in monthly sales. • Organized numerous customer and public relation events, i.e. golf tournaments, car shows, football and Bingo games. • Issued daily progress reports for current accounts, finances, and plans for future accounts. • Worked closely with operations team, which consisted of 40+ technicians and 15 administrative personnel.