Jeff Albiston Email & Phone Number

Federal Way, Wa, Us

Bellevue, Washington, United States

Optimize M365 Stack:Enhance collaboration and productivity by effectively overseeing and optimizing the full M365 stack.Cloud Operations Management:Ensure seamless cloud operations by managing and maintaining Azure and AWS assets.Network Administration:Administer and troubleshoot network equipment from SonicWall, Cisco, and Ubiquiti for optimal performance.Remote Hardware Coordination:Oversee remote hardware in colocation data centers to ensure operational efficiency.Virtualization Supervision:Maintain a robust virtualization infrastructure by supervising VMWare ESXi hosts.Licensing and Compliance:Ensure compliance and efficiency by managing software and service access and licensing.Connectivity Maintenance:Maintain reliable internet and intranet connectivity across multiple locations.Secure Platform Design:Design and implement secure domain and hypervisor platforms for mission-critical software.Contract and Procurement:Handle contract negotiations, procurement activities, and Purchase Order documentation.End-User Support:Provide comprehensive support for end-user hardware and software to ensure smooth daily operations.BCDR and Backup Management:Implement Business Continuity and Disaster Recovery (BCDR) strategies, and manage file and SQL backups.Virus Protection:Safeguard IT infrastructure with robust virus protection and endpoint security measures.User Training:Enhance user proficiency and security awareness through effective end-user training sessions.Phishing Campaigns:Educate users on identifying and preventing phishing attacks by deploying white hat phishing campaigns.

Bellevue, Wa

Zenon Integration Design and Implementation:Orchestrated a seamless integration for cloud-based, near real-time monitoring of PUE (Power Usage Effectiveness) and WUE (Water Usage Effectiveness).Empowered data-driven decisions, enabling efficient load shedding in global data centers.Employee Onboarding and Access Management:Spearheaded the onboarding process for new team members, overseeing account creation, access requests, and asset assignments.Database Management and Reporting:Leveraged PowerShell and Excel to manipulate database exports, maintaining a cloud-based repository as the single source of truth.Advanced Data Analysis with Kusto Queries (KQL):Developed intricate Kusto queries and dynamic dashboards, unearthing deeper insights and proactively addressing related issues.Comprehensive Troubleshooting Skills:Proficiently troubleshooted the entire OSI stack within a Windows, Hyper-V, and SQL environment, ensuring seamless operations.Connectivity Troubleshooting:Successfully resolved connectivity challenges related to Modbus and BACNET devices over TCP/IP, minimizing downtime.Streamlined Asset Management:Transformed cumbersome Excel intake forms into powerful SQL statements, efficiently managing assets, users, and global locations.Meticulously managed asset inventory, overseeing both virtual machines and the associated application licenses.Infrastructure Deployment and Maintenance:Architected and deployed new RDS, WSUS, Domain Controllers, NTP, and application machines.Skillfully managed user accounts, computer accounts, organizational units, group policy objects, and update delivery in a secure, closed environment.Supported power and environmental controls, ensuring reliable data monitoring.Automation:Reviewed and adapted PowerShell scripts to meet specific operational needs, further improving automation capabilities.

Greater Salt Lake City Area

Data Center Management:Efficiently managed a total of three local and remote data centers, ensuring seamless operations and optimal performance.Emergency Power and Cooling Oversight:Monitored emergency power generation and uninterruptible power sources, collaborating closely with vendors for both emergency and preventative maintenance.Oversaw data center cooling and humidification capacities, proactively addressing issues through vendor partnerships.Hardware Monitoring and Troubleshooting:Vigilantly monitored system hardware for over 800 devices, swiftly troubleshooting and mitigating any issues. Engaged vendors as needed to maintain uptime and reliability.Connectivity Troubleshooting:Expertly troubleshooted voice and data circuits, ensuring seamless communication. Collaborated with vendors to resolve any connectivity challenges.Backup Strategy and Execution:As an Enterprise Backup Executive, orchestrated, improved, and troubleshooted backup processes for three appliances. Coordinated backups to disk over the network, later transitioning to tape and off-site storage until expiration.Device Management and Recycling Coordination:Efficiently racked and removed devices as needed, coordinating recycling efforts to maintain an organized data center environment.Meticulous Asset Management:Managed assets with precision, providing accurate reporting to finance.Continued Support and Adaptability:Continued to contribute to my previous role as needed, demonstrating adaptability and commitment.

Greater Salt Lake City Area

Proactive Incident Management:Proactively led and facilitated discussions via calls and chats, addressing critical high-priority issues that directly impacted SLA (Service Level Agreement) compliance.Swift Alert Resolution and Uptime Assurance:Proactively resolved critical alerts across various systems, including Nagios/Thruk, Zabbix, Kibana, SolarWinds, and PagerDuty. This meticulous approach minimized service disruptions, ensuring an impressive 99.99% uptime.Ensured round-the-clock incident response by managing PagerDuty service configurations and optimizing the on-call rotation schedule.Resource Optimization and System Health:Maintained optimal system performance by addressing resource bottlenecks related to memory, CPU, and disk with targeted actions such as service restarts, user log-offs, and task executions.Robust Infrastructure Administration:Administered a large-scale infrastructure, overseeing more than 2,000 Windows and Linux self-hosted and cloud application servers across multiple domains. This responsibility included ensuring system health and availability.Infrastructure Reliability Enhancement:Maximized infrastructure uptime by promptly replacing faulty hardware components (such as HDDs, power supplies, and backplanes) in local servers. Additionally, coordinated remote repairs across US data centers.Effective Ticket Management:Created and tracked tickets in JIRA and RemedyForce that managed the SLA and lifecycle of hardware, OS, software, and application issues.Data Center Organization and Efficiency:Racked and decommissioned network equipment, servers, and supporting hardware, maintaining an organized and efficient data center environment.Automation and Asset Oversight:Developed batch files to streamline routine tasks across local and remote machines, enhancing overall efficiency and maintaining detailed logs.Verified and managed assets, locations, and maintenance contracts, ensuring compliance and cost-effectiveness.

Greater Salt Lake City Area

Strategically Cultivating Skills and Gaining In-Depth Industry Insight to Secure a Position at Genesys following the successful completion of my contract.

Greater Salt Lake City Area

Windows PE Deployment and Data Migration:Proficiently initiated local Windows PE images from USB drives, facilitating seamless system recovery and data migration. Additionally, I skillfully executed USMT (User State Migration Tool) scripts for efficient backup and restoration.User Access Management with Quest Active Directory:Leveraged Quest Active Directory tools to fine-tune user access, adjust lock statuses, reset passwords, and verify Exchange configurations. This ensured smooth user experiences and enhanced security.Efficient Software Management via SCCM Client Center:Effectively utilized SCCM Client Center to oversee installed programs, monitor user logins, and analyze logs. This streamlined software management and troubleshooting.In-House Program Support and Website Issue Resolution:Skillfully managed issues across more than 25 purpose-built in-house programs, providing timely solutions and maintaining operational continuity.Provided adept support for various website-related challenges, ensuring seamless user interactions.Windows Server Administration and Data Protection:Managed multiple Windows Server 2008 R2 instances, meticulously handling file backup and share permissions. This safeguarded critical data and facilitated collaboration.Comprehensive Asset Oversight:Efficiently managed asset inventory, including tracking, maintenance, and disposal. This spanned sites across six western states, ensuring compliance and cost-effectiveness.Effective Ticket Escalation:Escalated unresolved tickets through Service Desk Plus, ensuring timely resolution by the appropriate teams.

Greater Salt Lake City Area

Windows PE Deployment and Data Management:Proficiently utilized Windows PE from a USB drive to initiate network imaging of machines and perform seamless backup and restoration of files.User Access and Authentication:Leveraged NetIQ to efficiently view and manage user access requests. I also guided users to unlock accounts or change passwords when needed.Active Directory Verification:Verified user access and managed account status in Active Directory to ensure security and compliance.Efficient Software Management with SCCM Client Center:Effectively managed installed programs, monitored user logins, and analyzed logs using SCCM Client Center. This streamlined software administration.In-House Program Support and Website Issue Resolution:Skillfully addressed issues across more than 25 purpose-built in-house programs, providing timely solutions and maintaining operational continuity.Provided adept support for various website-related challenges, ensuring seamless user experiences.VMware vSphere Administration for Telecommuting:Enabled remote work by managing VMware vSphere infrastructure and applications, ensuring seamless access for telecommuters.Asset Management Leadership:Co-managed IT asset lifecycle for a large-scale environment (3500+ computers), ensuring inventory accuracy and efficient disposal.Effective Ticket Escalation via ServiceNow:Triage and escalated unresolved tickets through ServiceNow, facilitating timely resolution across support tiers.

Greater Salt Lake City Area

Efficiently delivered pizzas, ensuring timely service. Additionally, I assisted in pizza preparation as required. I adeptly handled cash transactions without relying on a calculator and took full responsibility for any challenges that arose.

Sandy, Ut

Comprehensive Support:Provided front-line technical support for desktops, laptops, and Blackberry devices, resolving a wide range of hardware and software issues.Active Directory Management:Managed user accounts in Active Directory, performing password resets, access adjustments, and troubleshooting login issues.Lotus Reconfiguration and Collaboration:Troubleshot and reconfigured Lotus applications, collaborating with other teams to resolve file-related issues.Efficient Remote Assistance via Tivoli:Delivered remote assistance via Tivoli, resolving Outlook configuration issues, repairing MS Office applications, and optimizing system performance.Effective Ticket Escalation:Triaged and escalated complex issues through RightNow, ensuring timely resolution across support tiers.

Greater Salt Lake City Area

Versatile Experience Across Multiple Settings:Accumulated six years of experience across permanent sites, floating positions, and business trips. This diverse exposure honed my adaptability and problem-solving skills.Efficient Information Management:Pioneered the creation of new documents, spreadsheets, and databases, revolutionizing information gathering and management. These innovative approaches streamlined processes and enhanced productivity.Developed an Excel-based forecasting model to predict workload and optimize scheduling, leveraging historical data trends (weekly patterns, year-over-year comparisons).Precise Payroll Management and Data Accuracy:Meticulously maintained payroll records, ensuring accurate employee and client information on a weekly basis. My attention to detail minimized errors and discrepancies.Collaboration for Seamless Operations:Collaborated closely with the off-site manager, facilitating timely information exchange. This synergy ensured smooth operations and effective decision-making.Exceptional Customer Service:Prioritized client satisfaction, extending exceptional service to all employees and customers visiting the facility. My commitment to excellence fostered positive relationships and loyalty.Vigilant Facility Patrolling and Access Control:Diligently patrolled client facilities, proactively detecting and deterring suspicious or criminal activities. Additionally, I maintained stringent access control measures, ensuring safety and security.

Greater Salt Lake City Area

Efficiently delivered pizzas, ensuring timely service. I also assisted in pizza preparation as needed. Notably, the Taylorsville location boasts one of the largest delivery areas, spanning a 5-mile radius from the store. Additionally, I adeptly handled cash transactions without relying on a calculator and took full responsibility for any challenges that arose.

Greater Salt Lake City Area

Training on the Dell project.

Ogden

Shared Project, answering phones for credit applications, sales, overflow insurance claims. Also a main seller of Carlton Sheets.

Farmington

Operate, clean, and care for the ride. Assist the public with enjoying their time at Lagoon.

Selling items and cash handling

Installed hardware in computers, while Alby installed the needed software.