John Lauritzen Email & Phone Number

Bountiful, Utah, United States

Utah, United States

South Jordan, Utah

South Jordan, Utah

Draper, Utah

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Draper, Ut

Provide 2 Factor Authentication support, along with other cross functional support.

Provide hardware and software support for PCs, printers, network, and associated components.

Provide after-hours helpdesk support for multiple clients. Provide level 1 troubleshooting to each client's specifications using client provided information and tools including: network, software, hardware, and password resets. Record and track all calls in multiple ticket systems, and escalate up problems where appropriate.

Assist customers with finding solutions and fixing problems they have with various electronics including cellphones, tablets, A/V systems, and parts. Provide strong customer service to resolve problems and keep customer satisfied while maintaining good business practices.

Supported Lucent Technologies first UMTS rollout project in Salt Lake City Market. Worked on Alarm Monitoring, Neighbor List database, Call trace running, and RF Parameters updates. Worked on NDP database/RF Template. Also, managing and scheduling Lucent Wireless network in temporary work location in SLC. Night drive team manager, managing all aspects of testing. Setup and managed network of half a dozen computers, including setting up protection and external access. Troubleshooting all pieces of equipment used including laptops, computers, printers, and cell phones. Created various ways to automate certain tasks using Microsoft Excel and Access. Developed tools to convert cell site data to graphical data for use with Google Earth.

Bachelor’S Degree, Data Management And Analytics

Ged, General Studies

Activities and Societies: Computer Technology Sterling Scholar, Academic Decathlon, Debate Team, Marching Band, Jazz Band, Concert Band.