Duc Phan Email & Phone Number

Fountain Valley, CA, US

United States

• Solution Set Lead: overseeing the delivery of FPT Retail - Consumer group.
• Lead a group of delivery managers to manage the delivery of multiple products.
• Manage a portfolio with over a hundred resources including onshore/nearshore and offshore.
• Manage the work orders, staffing, executing of the projects under the portfolio.
• Conduct cadence leadership meetings: weekly managers/team leads/Scrum Masters meetings.
• Conduct quarterly meetings with client executives to review the engagement.

United States

• Played an account executive role. Supported project managers resolving project issues/complaints from client about team productivity, quality, and Scrum practices:
• Coached the team to apply Shift Left Testing, define plan to improve automation testing coverage for the product in next 6 months.
• Coached the team on applying Scrum practices, increasing the quality of backlog refinement, sprint planning as well as handling injections.
• Analyzed team working processes (requirement/development/testing/customer support processes) to find improvements by reducing waste time between each work item.

United States

• Played a development manager role. Coordinating with product owners, engineering team and other functional groups to clarify requirements, prioritize works, conduct product/technical knowledge transfer, define delivery.
• Successfully ramped up offshore development teams from 14 people to 50 people.
• Led the transition of offshore teams from testing account to development account.
• Drove the initiatives to adopt cloud computing knowledge (AWS) for offshore team to be able to support the transition from monolith to micro-services of the project applications.

Vietnam

• Held key-holder responsibility for hiring, training, and supervising up to 30-member workforce. Managed engineering for multiple Scrum teams, defined product delivery plan and communicated to stakeholders, defined.
• Addressed all the project issues to complete a high-risk project on time.
• Consistently achieved client satisfaction level 4/5 for a project in 2 years.

Vietnam

• Developed ASP.NET web-based and SharePoint applications. Key accomplishments:
• Developed SharePoint healthcare portal. It helps global clinical sponsors to better organize, manage and streamline the lifecycle of studies from site feasibility through study start up, conduct, and close out.
• Played team lead role in the project of 9 people.

Developed ASP.NET web-based and.NET windows-based applications in various industries(banking, construction, healthcare). Played technical lead roles. Worked onsite in United Kingdom.