Solution Set Lead: overseeing the delivery of FPT Retail - Consumer group.• Lead a group of delivery managers to manage the delivery of multiple products.• Manage a portfolio with over a hundred resources including onshore/nearshore and offshore. • Manage the work orders, staffing, executing of the projects under the portfolio.• Conduct cadence leadership meetings: weekly managers/team leads/Scrum Masters meetings.• Conduct quarterly meetings with client executives to review the engagement.• Manage client expectations via monthly sync up with their managers, directors, VPs.Delivery manager: coordinating with product owners, engineering team and other functional groups to clarify requirements, prioritize works, conduct product/technical knowledge transfer, define delivery plan, ensure code quality, manage project scope/resources/risks, develop/keep good onshore-offshore engagement.

Played an account executive role. Supported project managers resolving project issues/complaints from client about team productivity, quality, and Scrum practices:• Coached the team to apply Shift Left Testing, define plan to improve automation testing coverage for the product in next 6 months.• Coached the team on applying Scrum practices, increasing the quality of backlog refinement, sprint planning as well as handling injections.• Analyzed team working processes (requirement/development/testing/customer support processes) to find improvements by reducing waste time between each work item.

Played a development manager role. Coordinating with product owners, engineering team and other functional groups to clarify requirements, prioritize works, conduct product/technical knowledge transfer, define delivery plan, ensure code quality, manage project scope/resources/risks, develop/keep good onshore-offshore engagement.Key accomplishments:• Successfully ramped up offshore development teams from 14 people to 50 people. • Led the transition of offshore teams from testing account to development account.• Drove the initiatives to adopt cloud computing knowledge (AWS) for offshore team to be able to support the transition from monolith to micro-services of the project applications.

Held key-holder responsibility for hiring, training, and supervising up to 30-member workforce. Managed engineering for multiple Scrum teams, defined product delivery plan and communicated to stakeholders, defined project KPI and metrics then communicated to team members. Played Scrum Master role for multiple teams.Key accomplishments:• Addressed all the project issues to complete a high-risk project on time. • Consistently achieved client satisfaction level 4/5 for a project in 2 years.

Developed ASP.NET web-based and SharePoint applications. Key accomplishments:• Developed SharePoint healthcare portal. It helps global clinical sponsors to better organize, manage and streamline the lifecycle of studies from site feasibility through study start up, conduct, and close out.• Played team lead role in the project of 9 people.

Developed ASP.NET web-based and .NET windows-based applications in various industries(banking, construction, healthcare). Played technical lead roles. Worked onsite in United Kingdom.