Manpreet Singh Email & Phone Number

Bengaluru, Karnataka, India

As an Assistant Manager in Marketplace and Digital Operations at JustAnswer, I am pivotal in optimizing our digital marketplace and ensuring seamless operations. My responsibilities encompass a wide range of tasks to enhance user experience, drive operational efficiency, and support strategic initiatives.Marketplace Optimization: Oversee and enhance the performance of the digital marketplace, ensuring a user-friendly and efficient platform for experts and customers.Data Analysis: Utilize data analytics to monitor marketplace trends, identify opportunities for improvement, and implement data-driven strategies.Operational Efficiency: Streamline digital operations to improve workflow efficiency, reduce bottlenecks, and enhance productivity.Team Collaboration: Work closely with cross-functional teams, including product development, marketing, and customer support, to align operational strategies with business goals.Quality Assurance: Ensure the highest standards of quality and reliability in marketplace operations, addressing any issues promptly and effectively.Customer Experience: Focus on enhancing the customer journey by implementing user feedback and continuously improving the digital interface.Project Management: Lead and manage various projects to improve marketplace functionality and operational processes.Performance Metrics: Track and report on key performance indicators (KPIs) to measure success and identify areas for further optimization.

Noida, Uttar Pradesh, India

As a seasoned Team Manager, I have successfully led projects from the initial planning stages, including requirements gathering and approvals, through to execution, encompassing staffing, training, and risk mitigation. I have managed teams of over 30 individuals, ensuring project success and timely delivery. Notably, I closed critical staffing gaps for a project two weeks ahead of schedule, enabling an on-time launch and exceeding client expectations.Technical Expertise: With in-depth knowledge of network technologies (LAN/WAN, VoIP, etc.) and diagnostic tools, I excel in troubleshooting and resolving network issues using ITIL frameworks. I have successfully trained and onboarded new technicians, boosting team productivity by 15% within three months.Client Management: I collaborate effectively with clients to understand their needs, deliver on time, and meet SLAs. My proactive approach in identifying and addressing client concerns has prevented potential issues and maintained positive client relationships.Team Leadership: I am dedicated to training and motivating teams to achieve project goals. I have implemented client software training and provided L1/L2 support to internal teams. My mentorship and coaching have led to significant achievements, including:Two team members receiving promotions within six months.Three team members exceeding key performance metrics by 12%, recognized as “Top Performers” by the department.A 10% increase in overall team morale and productivity, as measured by internal surveys and project completion rates.

Sarita Vihar

Subject Matter ExpertI am working as a subject matter expert for managing a team of 25+ Technical Advisors from a technical resolution perspective. My responsibilities as Subject Matter expert involve maintaining up-to-date knowledge of product and service changes. Key Achievements: • Was certified by Client as Hewlett Packard Certified Technical Mentor.• Won multiple awards and accolades as a subject matter expert and trainer for the account.• Was recognized as best of the breed by the client for consecutive quarters for exceptional performance on CSAT and Issue resolution scores.• Conduct Vitality training and New Product introduction training to the floor population.• Also performed Data and Technical Audits at the process level.• Identified top call generators and created knowledge base to help resolve the issues in the best possible time.• Providing accurate, specific and timely performance feedback for Technical Advisors. Identified individual development needs with appropriate training.• Researched and resolved highly escalated customer issues and complaints in an empathetic manner.

New Delhi Area, India

Wipro Ltd: Technical Advisor I started my career with Wipro Ltd. as Technical advisor for one of the top names in Technology Vertical. My job responsibilities included handling Technical Support calls and provide timely resolution to customers with a prime focus on customer satisfaction Key Achievements • Was rewarded as top performers on multiple occasions by Client and Wipro Management.• Was awarded as top Revenue generation representative month on month.• Was awarded Technical champion award for finding resolutions to some of the tedious issues that surfaced.• Helped my fellow team members on their call and ensured that we performed great as a team and not only at individual levels.• Was promoted as Subject Matter Expert and performed Technical and tool audits for the process.