Transitioning from client retention to pursue a full-time role in Information Technology. Three years of diverse experience encompassing sales, customer service, de-escalation, and technical assistance. A with computers ignited an enduring passion for IT. Knowledgeable across numerous IT domains, accumulating substantial expertise. Enrolled in the Computer User Support Specialist program at ACI Learning Tech Academy, secured the ITIL, A+ certification and progressing towards, Network+, and Security+ credentials.