I've learned over the course of my career that the best leaders are servant leaders who prioritize the well-being and needs of the team in order to achieve business results. I have a penchant for building and scaling dynamic service teams that win and celebrate together. Experienced service leader who is adept at blending empowered employees, performance data, team collaboration, and a dynamic team culture to engineer story-worthy customer experiences. Skilled in operations, quality assurance, training and development, strategy, tool set implementation, voice of the customer, BPO.