Duke Rivera Email & Phone Number

• Analyzed, modified, and maintained SQL datasets to support key decision-making processes, ensuring data accuracy.• Developed and deployed client-requested dashboards, widgets, and reports using proprietary BI applications, providing actionable insights for performance monitoring.• Collaborated with clients to scope out project requirements, set realistic expectations, and manage timelines, ensuring timely project delivery.• Tools/Technologies: SQL, Proprietary BI Tools

6Th Floor Cya Centrum Building, Military Cut-Off Corner Kennon Road, Baguio, Benguet, Philippines.

• Entered, updated, and maintained client data in various systems, ensuring data integrity and timely processing of information..• Created professional marketing brochures and presentations based on client preferences, driving engagement and supporting real estate transactions.• Assisted property owners by providing timely updates regarding their listings, neighborhood sales trends, and market dynamics.

2Nd Floor Raj Bldg., #Labsan St., Kayang Extn. Brgy. Baguio City, Benguet, Philippines.

Texas Instruments, Baguio City Philippines.• Provided Level 1 technical support for Mainframe, Windows, and Unix/Linux environments, troubleshooting issues to minimize downtime and maintain system stability.• Monitored and maintained Mainframe systems on a 24/7 shift schedule, identifying potential issues and responding proactively to prevent service disruptions..• Created comprehensive training manuals and procedural documents, helping new team members get up to speed quickly and ensuring consistency in technical operations.• Tools/Technologies: Control-M Workload Automation, IBM Mainframe Terminal TN3270