Duke Rivera Email & Phone Number

• Analyzed, modified, and maintained SQL datasets to support key decision-making processes, ensuring data accuracy.
• Developed and deployed client-requested dashboards, widgets, and reports using proprietary BI applications, providing actionable insights for performance monitoring.
• Collaborated with clients to scope out project requirements, set realistic expectations, and manage timelines, ensuring timely project delivery.
• Tools/Technologies: SQL, Proprietary BI Tools

6th Floor CYA Centrum Building, Military Cut-off Corner Kennon Road, Baguio, Benguet, Philippines.

• Entered, updated, and maintained client data in various systems, ensuring data integrity and timely processing of information..
• Created professional marketing brochures and presentations based on client preferences, driving engagement and supporting real estate transactions.
• Assisted property owners by providing timely updates regarding their listings, neighborhood sales trends, and market dynamics.

2nd Floor RAJ Bldg., #Labsan St., Kayang Extn. Brgy. Baguio City, Benguet, Philippines.

• Texas Instruments, Baguio City Philippines.
• Provided Level 1 technical support for Mainframe, Windows, and Unix/Linux environments, troubleshooting issues to minimize downtime and maintain system stability.
• Monitored and maintained Mainframe systems on a 24/7 shift schedule, identifying potential issues and responding proactively to prevent service disruptions..
• Created comprehensive training manuals and procedural documents, helping new team members get up to speed quickly and ensuring consistency in technical operations.
• Tools/Technologies: Control-M Workload Automation, IBM Mainframe Terminal TN3270