Dulmi H. Email & Phone Number

Ottawa, On, Ca

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

Ottawa, Canada Area

· Knowledgeable in all areas of the store and a go to resource for management on information relating to return policies, ecommerce, and POS system issues. · Developed an easier ecommerce fulfillment process at the store level to deal a high influx of online orders received during lockdowns. · Solved any issues relating to the ecommerce system or contacted and followed up with corporate support to ensure that issues are resolved. · Diffused high-tension issues. · Managed cashiers and customer service representatives on duty. · Trained new cashiers and customer services representatives. · Kept track of inventory relevant to the department.

Ottawa, Canada Area

· Received shipments.· Maintained inventory using the AS400 program.· Inspected all the contents for damages and volume.· Submitted claims based on damages to products and volumes received. · Performed inventory audits to maintain accurate count of stock on hand.

Ottawa, Canada Area

· Posted invoices to ensure inventory is up to date.· Conducted investigations on compliance issues.· Helped the cash balancing process by updating spreadsheets and highlighting surplus and deficits.· Helped maintain file integrity by ensuring all paperwork is filed accurately.· Used inventory management software to create sales reports.

Ottawa, Ontario, Canada

· Curated a list of Diversity, Inclusion and Equity resources posted on the website.· Researched potential nominees for the Canadian Sport Awards.· Researched Athletes rights at the global stage to help renew the Athletes rights in Canada.· Created social media posts and other communication materials.· Edited videos to be included e-learning modules available to members of AthletesCAN.· Updated web pages and various resources available on the AthletesCAN website.

Ottawa, Ontario, Canada

· Performed a strategic review of the club to improve the engagement and retention of girls in the sport. · Created a survey to gather feedback from former, and current coaches on the support given to them by the club and what areas can be improved.

Ottawa, Ontario, Canada

· Performed data entry and verification on Excel relating to the budgets of Nation Sport Organizations and the Tokyo 2020 Olympics schedule.· Assisted in planning and running the SPort INnovation (SPIN) Summit on CEvent event planning software.· Lead registration efforts and maintained the registration systems for the SPIN Summit.· Created a post-summit survey to be sent out to all the attendees of the SPIN Summit.· Provided ongoing support via email to any attendees who faced difficulties getting access to the event.

Ottawa, Ontario, Canada

Assisted in the creating engaging social media content. Lead efforts in the use of the volunteer engagement application InitLive.

Ottawa, Canada Area

· Processed returns, repairs, and exchanges of products.· Provided customers assistance in person and over the phone. · Used the Ticketmaster Host system to locate and sell tickets for events occurring at the Canadian Tire Centre.

Honours Bachelor, Human Kinetics

Activities and Societies: Member of the uOttawa Women's Lacrosse Team · Graduated Cum Laude. · Special interest in Sport Management. ·.

Ontario College Graduate Certificate, Sport Business Management

· Dean’s Honour List Fall 2020, Winter 2021, Spring 2021. · GPA of 3.8 (4.0-point scale) · Team member of the Crystal Cup winning Bid.