Business Analyst
Current- Created a database of system user stories to document system functionality, specifications, and requirements
- Created a detailed requirements document that was used to design, develop, and implement a new customer-facing application
- Conducted interviews with stakeholders to identify business requirements and develop detailed specifications
- Conducted a gap analysis to identify and document process in efficiencies and recommend solutions to improve customer experience
- Collaborated with cross-functional teams to develop strategies and action plans to achieve organizational goals
- Monitor and maintain all building systems, and security systems