Dumitru Axentii Email & Phone Number

Barcelona, Ct, Es

- Leading and managing a team of up to 10 customer support professionals, ensuring adherence to SLAs and fostering a culture of excellence in client interactions.- Spearhead and manage multile customer engagements concurrently across diferent stages of the customer lifecycle;- Implement projects in accordance with a specified methodology, ensuring delivery within defined scope, budget and timeline;- Provide insightful weekly reports to senior stakeholders, highlighting trends… Show more - Leading and managing a team of up to 10 customer support professionals, ensuring adherence to SLAs and fostering a culture of excellence in client interactions.- Spearhead and manage multile customer engagements concurrently across diferent stages of the customer lifecycle;- Implement projects in accordance with a specified methodology, ensuring delivery within defined scope, budget and timeline;- Provide insightful weekly reports to senior stakeholders, highlighting trends, analyzing queries, and identifying areas for improvement;- Foster enduring relationshipswith customer and internal teams through open and collaborative communication;- Overseeing the development and refinement of our support content, transforming it into the go-to resource for our customers and empowering them with comprehensive assistance. Show less

Remote

Chisinau, Moldova

Pentalog is a digital leader whose platform offers a digital one-stop shop of services that disrupts traditional value chains. The company is operating internationally in Romania, France, Moldova, Vietnam, USA and Germany. The company employs over 1500 engineers and IT experts who work in a very dynamic, multicultural working environment, where your talents and ambitions are recognized and rewarded and where you will have plenty of opportunities to develop as an individual and as a professional.

Chisinau, Moldova

- Applied Angular JS to 3 internal company projects.- Developed 2 mobile applications using Angular and Ionic frameworks.- Effectively communicated the status of the project with the shareholders.

Chisinau, Moldova

− Creating websites based on client requests− Writing code snippets, scripts and ensuring cross browser compliance− Experience working with WordPress, WooCommerce, Google Analytics, Contact Form 7, Yoast SEO

Chisinau, Moldova

- Studied ReactJS by developing some parts of the application.- Refactored from BlazeJS to ReactJS and making the app more fast and responsive.

Chisinau, Moldova

- Created 10+ websites with WordPress CMS and online shops using WooCommerce.- Offered support and maintenance during and after the development period of the project.- Used tools like Contact Form 7, Ninja Forms, Google Analytics, Yoast SEO, Bootstrap and Foundation Zurb.

Chisinau, Moldova

- Managed a team of 6 people to successfully hit business quota of the month.- Managed over 15 accounts.- Prospected new business and leads opportunities in the market.- Oversaw and reported weekly on team performance.

Chisinau, Moldova

- Front-end debugging and development (HTML, CSS, JS).- Assisted over 800 clients in customizing and successfully deploying their website.- Trained the clients on how to use the platform through in 1:1 sessions.- Had a stellar 98% feedback.- Used Zendesk, Intercom and Helpscout to manage client tickets and live chat.

Chisinau, Moldova

- Offered support to 100+ clients with a very high success rate.- Reported monthly to the management regarding the progress of customer queries and future development of the product.

Bachelor'S Degree, Law

2009, Law