•Establish thorough plan and budget to scale the capabilities of the Information Technology functions within the company while minimizing costs and downtime.. including internet, phone, cell phone and all IT services. •Performs cost/benefit analyses of proposed solutions for the CEO, COO, and CFO•Develop & lead implementation of disaster recovery plan•Manages the Company software licensing agreements & IT Asset lists•Develop relationships with vendors for services, software and hardware•Provide a service and working knowledge of LAN topology, Ethernet and Network Interface cards, and PC hardware/software functionality•Administration of 9 in-house servers (domain controllers, active directory, DHCP, DNS, Firewalls, antivirus, user servers, archive, backup, email and accounting)•Setup and administer email server (Microsoft Exchange)•Setup and maintain all VMware virtual servers•SalesForce CRM administration and design•Manage colo off-site network and 4 remote office networks •Maintain all of the in-house IT Assets (workstations (pc and mac), servers, copiers, printers, switches, routers, phones, etc..)•Effectively prioritize IT projects with support to ensure minimal downtime and highest customer satisfaction•Maintain VPN and assist all remote sales people•Maintain Phone systems and VoIP

•Providing activation support and initiating service order corrections and changes. Working knowledge of LAN topology, Ethernet and Network Interface cards, and PC hardware/software functionality•Providing technical guidance to Support Technicians and customers in a given area of expertise such as hardware, software, connectivity or Network Operating Systems. Communicated with client’s Maintenance Control Office and Provisioning Control Center to expedite end user repair.•Provide resolution line support to team members for technical support calls that need additional troubleshooting or access to other tools and/or outside departments. Ensured that technical calls were escalated according to the defined processes for the supported contract. Also handled front-end calls as needed.•Troubleshot via chat, email and phone customer problems with computer hardware and software issues as well as client specific equipment and applications.•Used product information, multiple client tools, client specific reference materials, scripting, advanced technical knowledge, and customer service skills and problem solving skills to diagnose and solve customer problems.•Asked effective questions and gathered information to determine source of problems and customer needs.•Very detailed oriented with the ability to multitask and prioritize issues. Possesses solid communication skills along with strong interpersonal skills including patience, persistence and flexibility that have been well demonstrated.•Resolve Presidential Escalations for VIP customers

•Manage the IT departments•Create and maintain department budgets and P&L statements•Develop and manage all IT projects•Setup and maintain all servers, computer systems, routers, switches, printers and copiers in the Boca Raton office•Setup and maintain servers, computer systems, routers, switches, printers and copiers a the Pennsylvania office•Troubleshoot all servers, computer systems, routers, switches, printers, copiers, and phone/data lines on both networks•Setup and maintain the VPN for sales people out of the office.•Maintain phone systems•Review internet service accounts for better pricing•Review phone and long distance service accounts for better pricing•Review cell phone service accounts for better pricing•Oversee the warehouse and shipping department