Duncan Holmes

Duncan Holmes Email and Phone Number

Implementation Project Manager at SBI Software @ SBI Software
portland, oregon, united states
Duncan Holmes's Location
Portland, Oregon Metropolitan Area, United States
Duncan Holmes's Contact Details

Duncan Holmes personal email

n/a
About Duncan Holmes

Duncan Holmes is a Implementation Project Manager at SBI Software at SBI Software. He possess expertise in management, training, microsoft office, research, leadership and 14 more skills.

Duncan Holmes's Current Company Details
SBI Software

Sbi Software

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Implementation Project Manager at SBI Software
portland, oregon, united states
Website:
sbigrower.com
Employees:
187
Duncan Holmes Work Experience Details
  • Sbi Software
    Implementation Project Manager
    Sbi Software Sep 2015 - Present
    Portland, Oregon Area
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  • Canon Usa
    It Support Technician
    Canon Usa Apr 2014 - Present
    Tigard, Or
    • Part of a four man team working closely to provide workstation, network, and system support to over 750 Oce employees over 80 sites nationwide.• Monitoring all servers and systems including Windows Server 2008 R2/2012, HyperV, Apache, RoboFTP. Restart servers and services using terminal, VNC, scripts, etc.• Full laptop/desktop support through screen sharing, remote installations, writing and pushing scripts.• User software support includes Cisco VPN, MS Office, Lotus Notes, Java, Flash, IE, OMD, RDP, imaging and configuring new workstations.• Account creation and modification in AD, Windows Server, Symantec, OMD, MWA,• Solely responsible for managing and monitoring daily file backups and weekly image backups of all of our local servers using NovaBackup.• Network troubleshooting of branch issues using cmd or PuTTY. Isolating between isp, modem, DNS, proxies, tunnels, firewall, pix, asa, etc.
    View
  • Nike
    Deskside Support Technician Ii
    Nike Oct 2012 - Apr 2014
    Beaverton, Or
    • Started as a Remote Tech, promoted to DeskSide Tech II after 6 months.• Individually handled all escalations from the Remote Team for 300+ users in four buildings.• Supported the workstations of the Atos VP’s and Nike’s Computer Engineering team, and assisted in deploying and supporting new software being tested in the Nike environment.• The final level of support, I was responsible for every single issue being resolved. Sometimes including reimaging, transferring all data/configurations and reinstalling software.• Common software supported includes: Office, Cisco AnyConnect VPN, Java, VMWare, AD binding issues, Adobe CS6, SAP, SCCM, Oracle 10g/11g, SQL Server and SQL Developer.
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  • Xerox
    Applecare Team Manager
    Xerox Feb 2009 - Oct 2012
    Tigard, Or
    • Started as a Tier 1 Tech, a top performer with overall satisfaction of over 97%, promoted to Team Manager after 5 months.• Primary responsibility of coaching customer service to meet specific KPI metrics including: customer satisfaction percentage, handle time, sales goals and escalation percentage.• Responsible for every aspect of managing a team of 12-16 advisors including daily coaching, attendance, corrective action, monthly and yearly reviews, and team meetings.• Lead Manager within a year and taking on some Operation Manager responsibilities• Continuous change with team members transferring, and absorbing new fresh new hires, sometimes most or even all of your team at once.• Keep up morale and find ways to have fun. Creating contests, organizing BBQ’s, etc.

Duncan Holmes Skills

Management Training Microsoft Office Research Leadership Windows Server Apple Software Employee Training Mac Os Microsoft Excel Microsoft Word Sales Mac And Pc Platforms Cisco Vpn Network Troubleshooting It Hardware Support Customer Satisfaction Communication Coaching

Duncan Holmes Education Details

Frequently Asked Questions about Duncan Holmes

What company does Duncan Holmes work for?

Duncan Holmes works for Sbi Software

What is Duncan Holmes's role at the current company?

Duncan Holmes's current role is Implementation Project Manager at SBI Software.

What is Duncan Holmes's email address?

Duncan Holmes's email address is du****@****eam.com

What schools did Duncan Holmes attend?

Duncan Holmes attended Oregon State University.

What skills is Duncan Holmes known for?

Duncan Holmes has skills like Management, Training, Microsoft Office, Research, Leadership, Windows Server, Apple Software, Employee Training, Mac Os, Microsoft Excel, Microsoft Word, Sales.

Who are Duncan Holmes's colleagues?

Duncan Holmes's colleagues are Ceasor Rudolf, Makwana Jayesh, Amit Misara Singh, Kavya Kole, Akhilesh Kumar, Nurulamin Saikia, Kajal Barman.

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