Duncan Jacobs Email & Phone Number

United States

Providence, Rhode Island Area

Alexandria, La

Assemblers, Inc. is a leading provider of merchandise assembly services, product installation services, delivery services, and exercise equipment repair services throughout the United States. In 1997, as the demand for assembled merchandise continued to grow, there was a lack of companies providing such a service that truly catered to the customer’s needs. The need was obvious and the door of opportunity was opened to create a company that could consistently meet the demands, not only in volume, but also in service and quality. Since then, Assemblers, Inc. has grown by providing unparalleled service levels through tailored programs, management structure, and appropriate staffing levels to service not only its home city of Chattanooga, TN but also throughout the United States. Assemblers, Inc. is built on a foundation of strong retail management experience with a dedication to total customer satisfaction. Whether the customer is a retail store or an individual residential customer, Assemblers, Inc. will strive to ensure each customer is totally satisfied with the service they receive.

Alexandria, La.

Service advisors I greet the customer as they arrive in the maintenance area and talk with Customer to find out what services they wants or what problems they maybe experiencing with thier vehicle. Answer incoming phone calls and schedule service appointments in advance.When problems are diagnosed, the I would contact the customer to let him/her know how much the work will cost and get approval to proceed with the repairs. As an advisors monitor the repair work to make sure the vehicle will be ready when promised and contact the customer if delays are expected. Also document repairs in the company’s computer system and inspect the repairs before the customer returns. Another part of my job as an advisors was to boost the company’s sales by recommending optional services and accessories to clients.

Marksvile, La.

The Sales Representative drives sales through superior customer service by exceeding customer expectations and providing a WOW! Customer Service experience. While assisting customers, the sales representative will perform daily assigned duties and remain compliant with company procedures in accordance to AutoZone expectations by Living the Pledge everyday.

Chandler, Az

Sales of high performance auto products, customer service and service manager making sure all installs and service was performer in a timely manner and done correctly. Earned management trust by serving as key holder, responsibilities included opening and closing store. Duties included describing products to customers and accurately explaining details and care of merchandise. Answer customer questions regarding store and product, while maintaining knowledge of current sales and store promotions. Maintained up to date knowledge of store policies regarding payments, returns, exchanges. Computer accurate sales pricing for purchasing transactions, worked as a team member performing cashier duties, product assistance for walk in customer as well as phone clients while providing excellent customer service.

Gilbert, Az.

Sales of high performance auto products and customer service Organized weekly sales reports for the sales department to track product delivery, greeted walk in customers entering the store to ascertain what each customer wanted and or needed, described products to customer and accurately explained details and care of merchandise. Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions, computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product knowledge cleaning while providing excellent customer service, contributing to annual sales of 12.7 million per year, interacted with customers and retail buyers to follow up on shipping statuses and expedited orders.

Tempe, Az

Sales and installation of high performance automotive products remit statements and invoice to customers and wholesale vendors.Handled daily flow of paper work and cooperated with the accounting department on invoicing and shipping problems. Managed a wide variety of customer service and administrative task to resolve customer issues quickly and efficiently, promptly responded to general inquiries from members of the staff and clients via phone, E-mail and fax. Process daily invoices and billed renewed invoices to clients, interacted with customers and wholesale vendors to expedite orders. Maintain cleanliness and a great presentation of stock room and showroom floor, assisted customers with product knowledge, any complaints that may have. Received reviews acknowledging my level of dedication to excellent and my great customer service, in my time at this establishment sales increased by 45%.

Day to day store operations Training new employees keep employees apprised of new safety procedures and new products to arrive. Store inventory, shipping and receiving and maintaining customer satisfaction, perform store opening duties, including counting cash drawers and making sure all equipment is function properly, making the weekly schedule, assisting customer in finding out of stock merchandise, stock and rotate inventory regularly, processed merchandise returns and exchanges. Communicated all store initiatives and promotions to customer to generate return business.

Criminal Justice

Study Criminal Justice

Diploma, Required Studies