Duncan Tanner Email & Phone Number

Danderhall

As a key member of the office team, I built strong relationships with all members of the school community including teachers, support staff, students, and parents. I provided high-level administrative support, managed inquiries, and collaborated with staff to coordinate key functions such as first aid and safeguarding. My ability to communicate effectively and prioritize tasks ensured smooth day-to-day operations. I worked closely with teachers while also maintaining close contact with parents… Show more As a key member of the office team, I built strong relationships with all members of the school community including teachers, support staff, students, and parents. I provided high-level administrative support, managed inquiries, and collaborated with staff to coordinate key functions such as first aid and safeguarding. My ability to communicate effectively and prioritize tasks ensured smooth day-to-day operations. I worked closely with teachers while also maintaining close contact with parents and carers to address concerns and support the wellbeing of students.• Administrative Support: Providing high-level administrative support in a busy school environment; prioritising tasks and ensuring efficiency.• Requisitioning Responsibility: Completed the Midlothian Council Integra - Purchase to Pay, Requisitioning course; responsible for requisitioning school equipment and coordinating First Aid provision.• Seemis and Parent Pay Systems: High level of knowledge and experience in use of these systems in the day to day running of school administration.• First Aid Coordination: Worked in collaboration with the Depute Head Teacher on establishing and coordinating First Aid and medication procedures and protocols• Qualified First Aider: Provides first aid to children and adults, liaising with parents/carers as needed.• Digital Competency: Proficient in Word, Excel, MS Teams, Scopay, Integris, Seemis, Parent Pay, and Integra Purchase to Pay; adaptable to new digital systems.• Safeguarding and Referrals: Completed safeguarding courses; responsible for reporting and referring any child protection concerns.• Administrative Assistance for Teachers: Assists teachers including absences, communications, medical reports and consent forms.• Handling Inquiries: Manages inquiries from parents, residents, and parents via phone, email, and in person; site safety.• Communication: Management and dissemination of communication within the school staff and wider school community. Show less

London Area, United Kingdom

Office Administrator at a successful two form entry State School in north London, with a significant cohort of Special Educational Needs (SEN) children. Awarded an Ofsted Outstanding rating May 2024• Team Collaboration: Worked as part of a high-performing office team with the Business Manager, Office Manager, and teachers to support administrative needs.• Digital Competency: Proficient in Word, Excel, MS Teams, Scopay, Integris, and other digital management systems; able to adapt… Show more Office Administrator at a successful two form entry State School in north London, with a significant cohort of Special Educational Needs (SEN) children. Awarded an Ofsted Outstanding rating May 2024• Team Collaboration: Worked as part of a high-performing office team with the Business Manager, Office Manager, and teachers to support administrative needs.• Digital Competency: Proficient in Word, Excel, MS Teams, Scopay, Integris, and other digital management systems; able to adapt quickly to new systems and highly experienced in electronic data entry.• Financial Management: Managed allocation of funds from tax-free government and employer schemes for clubs and childcare. Developed a debt monitoring framework and implemented a formal debt recovery procedure with the Borough Council and management, reducing debt by 60%.• Liaison and Communication: Handled internal and external communications and ad hoc data requests; prepared and stored pupil reports electronically. Served as a welcoming point of contact for parents, children, and visitors dealing efficiently with all enquiries. Used elementary British Sign Language to communicate with deaf children and staff, supporting inclusivity.• Club Management: Managed queries and bookings for pre and after-school clubs using Smart Survey and Scopay systems. Updated Smart Survey forms each term and monitored payments for clubs to ensure they were up to date.• Fire Safety: Acted as a fire warden and participated in regular fire evacuation drills.• Attendance and Safeguarding: Monitored, recorded, and managed pupil absences, lateness, and late pickups, addressing any concerns or safeguarding issues including making referrals to the safeguarding lead. Show less

London Area, United Kingdom

I worked part-time as a sports footage grader and analyst at Pro-Football Focus, a leading sports analysis company. My role involved analysing player performance, gathering data for use by NFL teams, colleges, and other sports industry stakeholders. I utilized custom software to input precise data, ensuring accuracy and efficiency in a time sensitive environment. Responsibilities included grading players' performance, mapping field actions using XY coordinates, and tracking player positions… Show more I worked part-time as a sports footage grader and analyst at Pro-Football Focus, a leading sports analysis company. My role involved analysing player performance, gathering data for use by NFL teams, colleges, and other sports industry stakeholders. I utilized custom software to input precise data, ensuring accuracy and efficiency in a time sensitive environment. Responsibilities included grading players' performance, mapping field actions using XY coordinates, and tracking player positions and alignment. Show less

Edinburgh

Assisted Private Banking Managers with managing portfolios of high-net-worth clients at a multinational bank's offices in Manchester and Edinburgh.• Client and Financial Specialist Liaison: Coordinated with financial specialists in asset finance, mortgages, wealth management, and pensions to meet client and bank needs.• Client Contact: Served as a reliable point of contact for clients, maintaining a 'get it right first time' approach in managing their accounts and… Show more Assisted Private Banking Managers with managing portfolios of high-net-worth clients at a multinational bank's offices in Manchester and Edinburgh.• Client and Financial Specialist Liaison: Coordinated with financial specialists in asset finance, mortgages, wealth management, and pensions to meet client and bank needs.• Client Contact: Served as a reliable point of contact for clients, maintaining a 'get it right first time' approach in managing their accounts and affairs.• Financial Profiling: Prepared detailed financial profiles for clients applying for loans; presented these profiles to senior staff for approval and managed sensitive client communications if requests were declined.• Process Improvement: Led a Lean Sigma process to streamline the client annual review process; collaborated with senior management and associates to roll out improvements within the team.• Regulatory Compliance: Oversaw new private bank account openings to ensure compliance with all bank and financial services regulations.• Communication Skills: Developed strong communication skills, handling high-stakes discussions with individual clients and liaising with financial professionals in a highly regulated environment. Show less

Edinburgh, Scotland, United Kingdom

During my time as a Bank Official at the National Australia Bank Group (Clydesdale and Yorkshire Bank) from 1999 to 2003, I worked in both customer-facing and back-office roles. As a cashier, I handled cash transactions, provided excellent customer service, and promoted banking products. In the back office, I processed written and phone enquiries, managed payments, assessed credit applications, and opened Bank accounts. This role developed my skills in cash handling, customer service, financial… Show more During my time as a Bank Official at the National Australia Bank Group (Clydesdale and Yorkshire Bank) from 1999 to 2003, I worked in both customer-facing and back-office roles. As a cashier, I handled cash transactions, provided excellent customer service, and promoted banking products. In the back office, I processed written and phone enquiries, managed payments, assessed credit applications, and opened Bank accounts. This role developed my skills in cash handling, customer service, financial assessment, and compliance with banking regulations.Successfully managed high-volume cash transactions with, demonstrating accuracy and attention to detail.Built strong customer relationships, consistently promoting bank products and services, which contributed to increased customer engagement and product uptake.Streamlined back-office processes, ensuring timely and accurate handling of national and international payments.Played a key role in reducing loan and credit application turnaround times by efficiently assessing applications and ensuring compliance with credit scoring protocols.Contributed to a high level of customer satisfaction through professional handling of queries, both in person and via written correspondence, leading to positive feedback from clients.Opened and managed a large number of customer accounts, including current, savings, and Cash ISAs, maintaining adherence to banking regulations and accuracy in data management.Demonstrated proficiency in financial software systems, quickly adapting to new systems and processes, which enhanced overall team efficiency. Show less

Edinburgh, Scotland, United Kingdom

I gained prestigious retail experience by working directly with customers from around the world customising their Scottish highland experiences in a high-end setting. I provided details for made to measure kilt and jackets of highland outfits for sale often for significant events such as weddings and graduations. I also handled bookings for the busy hire market business. Accurate measurements, liaising with customers and processing payments and refunds. My role involved managing stock levels… Show more I gained prestigious retail experience by working directly with customers from around the world customising their Scottish highland experiences in a high-end setting. I provided details for made to measure kilt and jackets of highland outfits for sale often for significant events such as weddings and graduations. I also handled bookings for the busy hire market business. Accurate measurements, liaising with customers and processing payments and refunds. My role involved managing stock levels, liaising with suppliers, and handling various payment methods, all while maintaining a customer-focused approach meeting tourists and locals alike. Provided personalized customer service by measuring clients for highland outfits.Coordinated with mills and suppliers to ensure timely delivery and accurate stock levels.Managed orders using bespoke software for both sale and hire services.Handled cash, card payments, and travelers' cheques with accuracy.Prepared tax invoices and bills of sale, adhering to laid down financial procedures.Arranged global deliveries and liaised with shipping companies.Ensured precision and timeliness for customers attending important events like weddings and graduations. Show less

Edinburgh, Scotland, United Kingdom

I gained valuable experience in both customer service and stock management. On the shop floor, I processed cash and card transactions, assisted customers with footwear fittings, and provided product knowledge. I was responsible for maintaining visual merchandising standards and staying vigilant against shoplifting. In the storeroom, I managed incoming stock, processed returns, and ensured efficient organization of products, ensuring smooth coordination between the sales floor and… Show more I gained valuable experience in both customer service and stock management. On the shop floor, I processed cash and card transactions, assisted customers with footwear fittings, and provided product knowledge. I was responsible for maintaining visual merchandising standards and staying vigilant against shoplifting. In the storeroom, I managed incoming stock, processed returns, and ensured efficient organization of products, ensuring smooth coordination between the sales floor and inventory.Processed cash and credit card sales with accuracy.Assisted customers with fitting shoes and provided product knowledge on various brands.Maintained store displays to company standards and prevented shoplifting.Worked closely with local police and other stores to share information on shoplifters.Managed storeroom operations, including receiving, checking, and storing new stock.Organized returns of damaged goods and handled stock discrepancies.Coordinated with shop floor staff to fulfill customer size requests and restock items. Show less

Dumfries And Galloway, Scotland, United Kingdom

As a School Crossing Patrol Officer for Dumfries and Galloway Council, I ensured the safety of children crossing busy roads near St Michael's Primary School. Working with two colleagues, I managed traffic and guided children across three main roads during key times of the day. I developed strong observational skills, maintaining clear communication with both children and road users to ensure a safe and orderly crossing process.Ensured the safe crossing of children at busy roads during… Show more As a School Crossing Patrol Officer for Dumfries and Galloway Council, I ensured the safety of children crossing busy roads near St Michael's Primary School. Working with two colleagues, I managed traffic and guided children across three main roads during key times of the day. I developed strong observational skills, maintaining clear communication with both children and road users to ensure a safe and orderly crossing process.Ensured the safe crossing of children at busy roads during school start, lunch, and end times.Assessed traffic conditions to determine the safest moment for crossing.Communicated clearly with road users to signal when to stop and proceed.Worked collaboratively with two colleagues to monitor three main roads.Built trust with children, ensuring they understood safety procedures for crossing roads.Demonstrated vigilance and quick decision-making to ensure children's safety. Show less