Duncan Tanner Email & Phone Number

Chandler'S Ford, Gb

Southampton, England, United Kingdom

Southampton

Managing a team of investigation engineers, handling product incidents and reviewing client feedback, returns and complaints on behalf of B&Q. Responsible for monitoring product safety, legality and fitness for use at B&Q including the prompt communication and management of product investigations and subsequent remedial actions to protect Kingfisher's customers' and reputation both in the UK and other markets. Deployed class leading competency on risk assessment methods in 2018, ensuring high standards are applied to make well measured decisions in line with or exceeding regulatory best practice.

Southampton, United Kingdom

Working within Commercial, Logistics and Legal functions I am focused on providing product performance analysis to product development and commercial teams. Providing key KPI’s on rates and reasons for returned product, interpreting vendor performance and measuring the impacts on B&Q’s sales/profit. Innovative generation of reporting on new metrics. Developing & implemented new systems and workflow management tools, learning new project management and auditing skills in the process. Managing product issues resolution including safety and legal challenges such as implementing withdrawals from sale, safety notices and recalls. I have supported Quality Control teams with management guidance and workflow development.