Duncan Tyler Email & Phone Number

Portsmouth, GB

Portsmouth, England, United Kingdom

Portsmouth, United Kingdom

Whiteley, Hampshire, United Kingdom

• Led the Business Analyst and Test QA function for Synaptic Software (Capita FS - life, pensions and protection Insurance). Managing a local team of BA’s and Testers and remote team of testers.
• Applied BA standards and best practice adopting Behavioural driven development (BDD) techniques when writing user stories in TFS and Gherkin for acceptance criteria.
• Created the teams test policy and standards including the creation of the teams test strategy, Test approach, Test exit and summary report templates.
• Working across the synaptic product range and key systems introducing test automation where possible.

Aldershot, Hampshire, United Kingdom

Business Analyst - Insurer Team

Managed and led the platform support service, including both Zurich employees and an outsourced supplier. Created and Integrated an effective and efficient support model / service into Zurich.- Responsible for the operation, availability and performance of Zurich’s key commercial strategic web based policy administration system (Duck Creek) servicing over.

Implementation of Zurich’s new and key commercial strategic web based policy administration system (Duck Creek). - Overall management and planning of activities for Project Managers, Business Analysts, Subject Matter Experts, outsourced development and Wintel teams. Including PMO duties. - Project Management: Introduced an iterative (agile) model to.

Management and development of test resource and activities for an internal and remote team of testers (12 FTE).- Introduced and created the departments Test Policy, Strategy and approach to testing as well as the governance model in order to adhere to Zurich’s governance framework.. Transitioned the team to a more agile iterative approach in order to.

Responsible for managing UAT test activities.- Introduced test processes and best practice.. Ensured that all test documentation and reports were generated in a timely manner and were of the highest quality.- Acted as escalation point for team referrals and high severity Incidents / defects.- Ensured that the team worked hard towards achieving quality.