Duncan Webb Email & Phone Number

Working on a variety of projects and initiatives covering Front Office controls, governance and process improvement in the recently formed BIAM team within the SE-EE business of Shell Trading and Supply.

London, United Kingdom

• Contractor role managing the insourcing of 61 roles from Ernst & Young India and Tata Consultancy Services to DB’s offshore service centre in India.

London, United Kingdom

• Contractor role working for the NFRM COO, responsible for the management of all NFRM findings and regulatory commitments through to closure.• Quickly established relationships with relevant stakeholders (NFRM change team, Audit and Infrastructure Control Officers).• Redesigned the NFRM approval processes to clarify ownership and reduce effort leading to improved closure rates (through improved timeliness and quality of submissions and fewer Audit challenges). Improved transparency and tracking through new MI reports. On leaving the role open findings and commitments had reduced from 131 (9 overdue & 5 F4) to 58 (0 overdue and 0 F4).• Represented NFRM in the initiation and ongoing operation of the risk-wide Regulatory Engagement Working Group tasked with providing governance of regulatory interactions to ensure consistent messaging across Risk.

London, United Kingdom

Reporting directly to the global COO for GED, responsible for global, cross-product aspects of the COO remit.• Worked with GED regional product managers on the production of annual global plans for GED (covering financial performance, costs, headcount and business initiatives) and challenged where plans did not reflect overall regional or product specific global targets ensuring the consolidated GED plan reflected the global GED targets.• As part of the overall IB reporting cycle and for presentation to the Equities Executive Committee by the global head of GED, worked with Finance, HR, marketing and regional product managers to produce quarterly business reviews for GED covering financial performance, key performance metrics (e.g. RoAE, LRD), headcount, costs, awards & achievements (all vs target, YoY and QoQ) and strategic initiatives.• Tracked, monitored and reported headcount and costs (direct, allocated and contra revenues) on a monthly basis; identified cost saving opportunities, deviations from plans and, where necessary, agreed remedial actions with senior management.• Ran the GED Operating Committee and Best Execution Governance Committee (monitoring GED’s compliance with the Investment Bank’s implementation of Best Execution regulation).• Reviewed GED relevant regulator communications, managed the resolution of any subsequent remedial actions and reviewed regulatory responses ahead of senior management approval.• Managed the investigation phase of the contra revenue taskforce in GED which identified and validated cost savings of circa 50 proposed projects and assessed the timescales and costs of implementation.

London, United Kingdom

Worked in the UK GRR team which had group-wide responsibility for all UK related regulatory interaction and management of the relationships with UK regulators.• Built relationships across control & logistics functions and business lines becoming a trusted advisor on regulatory interactions. This led to increased collaboration on and ownership of regulatory matters across the bank enabling more open and timely communication with regulators.• Built and maintained relationships with the PRA and FCA which, combined with improved communication led to increased regulatory confidence in UBS and, consequently, made them more open to discussing deadlines and alternative solution designs for addressing remedial actions.• Performed initial assessments of regulator-identified control issues, agreed ownership of deliverables and timelines with global heads and closely monitored progress to closure. This provided early identification of issues enabling management to take corrective action or discuss with regulators as appropriate.• Worked with business lines and control and logistics functions to manage responses to urgent and highly sensitive information requests from regulators.• Managed regulator deep dive assessments for GED and Operational Risk Control ensuring all materials were provided to regulators, staff were prepared and follow up actions from the regulators were fully closed out.• Reviewed responses and documentation being sent to regulators by business and functional heads, identifying and challenging instances of incorrect data or inconsistent communications.• Provided preparation, guidance and support for senior management attending regulator meetings ensuring consistent communication across management.• Reviewed processes used by GRR in the UK, implemented improvements and standardised MI which tracked regulatory communications and highlighted where management action was required to successfully close remedial actions.

London, United Kingdom

Managed the assessment of Front Office driven New Business, Business Change and Complex Transaction Approval requests.• Acted as the arbiter on whether an (NBC) approval process was required or not and ensured the necessary processes were followed, resolving any procedural issues between the front office and control and logistics functions reducing time to implementation.• Challenged documentation standards and ensured all issues raised were adequately closed out and evidenced.• Managed the suite of NBC reports providing transparency of progress and / or issues to senior management enabling them to make the appropriate interventions. Re-designed the suite of NBC management reports as part of the implementation of a new workflow tool.• Defined the requirements for and tested the functionality of a new workflow tool used by the NBC team to manage all new business initiatives for the Investment Bank (“IB”) which improved control around progressing through the sign-off process which was subject to regulatory scrutiny.

London, United Kingdom

Managed offshoring projects in the central offshoring team for functional areas in Operations (scoping, business case validation, prioritisation, approvals and transitioning roles offshore). Operation lead for the sale of the India Service Centre (ISC) to Cognizant and appointed vendor relationship manager following the sale.

London, United Kingdom

Held roles in several projects including:• Business Analyst identifying all systems making use of client and account data at UBS and subsequently project manager for multiple projects aligning client and account data systems across the bank• Test manager and project manager for a phased implementation of a workflow management tool• Led and managed the successful UBS’ global Operations response to MiFID

Various

Worked on multiple project across a variety of clients:• 02/2005 - 10/2005 UBS: Client Relationship Management project• 11/2003 - 02/2005 fundsdirect: Launch of a Wrap platform• 07/2002 - 10/2003 DWP: universal banking programme• 10/2001 - 04/2002 Post Office: universal banking programme• 06/2001 - 10/2001 Leading UK bank: Funds transfer project• 11/2000 - 06/2001 Major UK Financial Services client: Hiportfolio implementation• 03/2000 - 11/2000 Leading UK Insurance company: Wealth Management launch• 05/1999 - 12/1999 Global banking client: Business Process Technical Architecture implementation• 12/1998 - 05/1999 UK Investment Management client: Post merger integration project• 12/1998 - 12/1998 UK Insurance / Investment Management client: ISA preparation• 09/1998 - 11/1998 UK Insurance / Investment Management client: Regulatory process review• 05/1998 - 08/1998 Banking client: Emerging Markets training programme• 09/1997 - 04/1998 Investment Management client: Internalisation of administration project• 07/1997 - 09/1997 Insurance client: Systems outsourcing project• 09/1996 - 07/1997 Internationally Funded Project Group: Various internationally funded projects