Shane Dunnavant Email & Phone Number

Albuquerque, New Mexico

Managed the operations of all IT-based systems to ensure reliability and effectiveness, maintained the integrity of the FPD’s data, and provides support for FPD attorneys and staff in their use of and access to IT-based systems and data. Developed up-to-date procedures for user and visitor access, backup routines, disaster recovery, inventory control, and virus/spyware protection measures. Developed equipment upgrade schedules while testing and performing routine upgrades of hardware and software. Assists with the evaluation, recommendation, and procurement of network hardware, office IT equipment, and related software. Maintained technical and user documentation for all systems and applications.

Albuquerque

Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlesslyMaintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segmentsInteract with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when neededPerform routine/scheduled audits of the systems, including all backups

Albuquerque, New Mexico

Provide technical support to 47 departments at a major hospital as part of a team of 6 IT professionals.Users: 300+ | Ticketing System: CA Service Desk | Average Tickets Per Day: >10.Resolved >95% of tickets within SLA agreement with a 100% customer satisfaction rating.Conducted weekly inspections to ensure full functionality for >1200 pieces of hardware.Liaised with vendors troubleshooting problems, and finding interim solutions to ongoing issues where possible.Received numerous written accommodations for exceptional customer service by customers and employer.Provided 24/7 weekly on-call support as part of on-going support rotation.Software Supported: Windows 7 & 10, Microsoft Office, SCCM, VPN, Active Directory.Hardware Supported: Desktops, Laptops, VOIP Phones, Printers, Thin Clients, iPads, Miscellaneous Medical Devices.

Albuquerque, New Mexico Area

Responsible for troubleshooting and resolving client hardware/software issues.Provide troubleshooting assistance in a wide range of software, hardware and connectivity issues.Excel in asking probing questions and researching, analyzing and rectifying problems.Proven track record of delivering superior customer service.Capacity to work independently and effectively while maintaining excellent team interactions.

Holloman Air Force Base, New Mexico

3+ years of MQ-9 Remotely Piloted Aircraft maintenance experience (Holloman AFB, New Mexico) Review’s maintenance data collection summaries to determine trends and production effectiveness Coordinates maintenance plans and schedules to meet operational commitments. Removal/install of TPE331 power plant & engine operation/lead mechanic during major phase inspections. Engine, fuel system, and flight control troubleshooting & functional checks. Primary role model responsible for training 20+ personnel to fully qualified MQ-9 Craftsmen annually. Deployed To Kandahar AB, Afghanistan September 2012 – February 2013 in support of Operation Enduring Freedom. Inspects, troubleshoots, operates, and maintains aircraft avionics systems, components, and test equipment using aircraft controls, displays, and portable maintenance aid (PMA) to determine operational condition.Isolate malfunctions in systems such as flight controls, communication, navigation, identification, and satellite communications. Uses technical data to trace wiring diagrams and signal data flow to isolate malfunctions 1+ Year Experience with MQ-1 & MQ-9 Aircrew & Maintenance Debrief.Proficient in all Microsoft Office Products

Osan Air Base, South Korea

2+ Years of A-10 Aircraft Maintenance Experience (Osan AB, South Korea) 2009-2011. Responded to In-Flight Emergencies (IFE)/Crash Damaged Disabled Aircraft Recovery (CDDAR). Performed daily maintenance & servicing for USAF fighter aircraft & launch/recovery. Managed 14 $11+ Million A-10C Aircraft Supporting RED Flag-Alaska (RF-A). Qualified To Work With Lox, Nitrogen, Hydraulic Fluid, Hydrazine, and Fuels. Uses conventional or automated technical data to diagnose and solve maintenance problems on aircraft systems. Interprets and advises on maintenance procedures and policies to repair aircraft and related equipment. Hand selected Assistant Dedicated Crew Chief for 51st Fighter Wing Commanders aircraft.