Nicole Jackson Email and Phone Number

UX Writer for the Global Justice Ecology project

Working on Research team for project Amp Up Phase 2Writing and organizing quantitative and qualitative survey to steer long-term focus of projectReviewing survey questions with other team membersAttending cross-functional meetings to coordinate project efforts and reconcile scope

Edit and develop heating and air conditioning product documentation, including installation instructions, consumer user manuals, product specifications, and service manualsCollaborate with Product Management, Engineering, and Marketing to ensure product copy accurately reflects product capabilities and agency complianceParticipate in round tables and content audits with field technicians and engineers to close product information gaps and maximize usability and accuracy of product documentationLead document review workflow to keep product documentation on schedule for multiple projects at once, communicating outstanding needs and timeline expectations Manage document library to ensure document information is accessible and currentParticipated as a key player in transition to new document management application, including analyzing document data, system testing before implementation, and providing supplemental training for users learning the new systemProvide intermediate-level graphic design support to edit existing line drawings for product documentationCreate purchase orders and submit invoices for Sustaining Engineering department, tracking payments and other relevant informationServed on several company-wide committees, with missions to include return to office (RTO) strategy and corporate community involvement; recommended technology modernization options as part of RTO presentation

Coordinated with network security engineers to produce test procedures and reports, product summaries, and installation instructionsDelegated and managed technical writing responsibilities among myself and a junior technical writerCreated job aides for onboarding of future technical writing staffDeveloped style guide for reports and instructions to create a unified document voice and promote readabilityScheduled meetings with engineers and visiting program officers, prepared meeting spaces as needed, welcomed visitors, and compiled meeting notesManaged tracking database for hundreds of testing criteriaSupported proposal writing staff as needed on bids for government contracts

Authored and reviewed customer communications for managementAnswered phones, maintained files, and other administrative support functionsHandled activities related to vehicle sales, leasing, and rentalUsed industry-standard software to create lease and sale contracts and customer accountsBalanced company accounts and created sales reports on a monthly and yearly basis

Edited reports for Army contract, cutting review time for Research Director by 50%Adapted Chicago Manual of Style guidelines into organization style guide, improving consistency and professionalism across writing productsRevised analyst reports and marketing materials for completeness, accuracy, language, logic, and organizationReviewed edits with analysts in one-on-one sessions to improve their writing skillsCoordinated review process between analysts, Research Director, and graphicsWorked with analysts across fields, including social sciences, defense, and engineeringConstructed and tagged video library to facilitate analysts’ location of relevant research data for reports

Worked with prospective students on enrollmentAnswered student questions, helped them plan to begin school, and walked them through the process of applying and acquiring financial aidPrepared written documentation to guide students through admissions and finance forms