Dunning, Matthew Email & Phone Number

• I was tapped to lead four customer success teams across Macmillan Learning College and Bedford Freeman & Worth (BFW) High School business units (BU), overseeing 26 total direct reports, including two senior-level.
• Liaise with C-suite leadership to drive company-wide change management strategy, partnering with five working groups to determine critical OKRs and related execution plans.
• Supervise two senior managers and four junior-level team leads. Collaborate on ad hoc and strategic initiatives, including tool implementations and feature enhancements.
• Head customer success team acting as enterprise VIP support group, handling distinct, high-growth digital product utilized in higher education and corporate America.
• Oversee two college-based market groups encompassing implementation and engagement specialists who ensure VIP customer satisfaction and digital solutions specialists who support and train non-VIP clients on software.
• Run high school-based market team of digital solutions specialists who onboard both VIP and non-VIP clients, strategically up- or cross-selling digital platform. Select Achievements

• I was selected to direct team of 14 content and technology specialists in optimizing course management system (CMS).
• Recruited, onboarded, and cultivated high-performance team, providing comprehensive product support and training for institutional clients, including instructors from various colleges and universities.
• Collaborated with team to form working groups that output cutting-edge solutions benefitting both company and clients; coached and mentored team members to address complex client issues.
• Oversaw training of entire sales force to optimize presentation of product offerings, enabling individuals to meaningfully contribute to revenue growth.
• Maintained relationships with software/product developers to ensure solutions met specific client needs. Collaborated with C-suite to implement new training initiatives and sales strategies.Select Achievements
• Received 2022 MacMillan Innovation Award alongside small team; recognized for creating customer behavior dashboard interface to report real-time insights, promoting data-driven philosophy across traditional siloes.

New York City Metropolitan Area

• I served as subject matter expert (SME) to deliver custom course content and management solutions to college instructors in STEM and HSS; consistently met or exceeded sales revenue goals of up to $12M.
• Assisted Sales Specialists and Sales Representatives in developing high-impact, tailored presentations to secure accounts; participated in pivotal presentations/pitches as requested by senior leadership.
• Conducted implementation training to equip instructors with ongoing support and facilitate company’s largest institutional product integrations.
• Promoted product offerings and boosted brand awareness, traveling extensively across U.S., Puerto Rico, and Canada.
• Achieved Senior Specialist status by consistently ranking in top five of organization-wide Specialists.

• I was promoted three times in nine years from Sales Account Executive, Senior Sales Account Executive, and Technology Sales Consultant. Instructed users and regional sales force leveraging new digital media/educational.
• Built strong and fruitful relationships with key stakeholders in U.S. and Puerto Rican higher education markets.
• Onboarded and integrated two Chicago-based sales representatives; managed sales representatives’ performance.
• Developed strategies and instructional documents to bolster sales staff and client training; selected by regional manager to lead week-long sales training program.

Master'S Of Arts, International Affairs & Latin American Studies

Bachelor Of Arts, Spanish, International Affairs & Latin American Studies

Activities and Societies: Organization of American States Debate Team